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CNH Industrial Technical Trainer - Ag Equipment in Ames, Iowa

Through its people and brands, CNH Industrial delivers power, technology and innovation to farmers, builders and drivers all around the world. Each of its brands, including Case IH, New Holland Agriculture, Case and New Holland Construction, FPT Industrial, Capital, and Aftermarket Solutions, is a major international force in its specific sector.

The Technical Training Instructor will deliver service training courses in support of CNH Ag Equipment for dealer service technicians, field personnel and internal company personnel. They will work in a team environment to deliver training curriculum on assigned products including all support materials, while maintaining a professional training environment. Communicate with Technical Support, Product Management and field personnel to identify training needs / issues to achieve product support training objectives.

The ideal candidate will be located in Memphis, TN OR Ames, IA.

Deliver Technical Training courses for dealer service technicians, field personnel and internal company personnel

Design & develop training support materials on current products on an as needed basis

Assist other product support areas (Technical Support and Technical Publications) as required

Maintain equipment inventory for assigned products to support Service Training needs

Ensure training courses and materials meet department guidelines including pre-post testing and standard course evaluations

Coordinate travel, supporting material and equipment logistics for onsite and offsite training courses

Work at offsite locations to present localized training. (Approx. 30 % of the time)

Associate's Degree and 3+ of mechanical or training experience OR a High School Diploma with 5+ years of mechanical or training experience

1+ years of customer support experience

The preferred candidate will have:

1+ years of customer support experience

Mechanical training experience

Agricultural equipment diagnostic experience

Experience with dealership service department activities, especially maintenance and repair of agriculture or construction equipment.

Technical Knowledge in one or more of the following product areas: Agriculture or Construction equipment with emphasis on power trains, hydraulic, electrical and electronic systems

Excellent written and presentation skills as well as comprehensive computer skills.

Technical experience relating to diagnostics of mechanical, electrical (12 or 24 volt DC) and hydraulic systems.

Strong familiarity with Dealership business practices relating to product support

Knowledge of Precision Agriculture Applications and Diesel Engine Emissions Systems

Knowledge or experience with Adult Learning Methodology and Distance Learning

CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here.

CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

If you need reasonable accommodation with the application process, please call 1-800-889-4422 option 1 and then option 5, or contact us at narecruitingmailbox@cnhind.com.

Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.

Requisition ID: 2021-16079

External Company URL: www.CNHindustrial.com

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