Genesis Health System Specialist, Patient Account in Bettendorf, Iowa
Position Title: Specialist, Patient Account
Department: Billing - CCS
Purpose: Responsible for all VNA business functions as needed. To include by not limited to accurate and timely submission of billing information to assigned payors. Post insurance payments timely, with a high degree of accuracy from multiple sources including paper checks, electronic funds transfers, electronic remittances, or payment transfers from other departments. Diligently pursues insurance payment collection through the use of phone calls, meetings, written inquiries, and payer websites. Has working knowledge of payer requirements for billing. Identifies trends or problems with insurance reimbursement and resolves issues when the indicated action is within the scope of the employee?s authority. Responsible for accurate and timely submission of bills to assigned payors. All other duties as assigned.
Report To: Manager, Business Operations
Supervisory Responsibility: No Supervision: The job does not require the provision of guidance or supervision to others. There is no formal responsibility for directing others.
Materials Responsibility: Very Limited. Work requires very limited responsibility for material resources. Examples of resources could include personal work materials, supplies or equipment, or very small amounts of cash. The employee has a very limited or indirect amount of control over these resources. Although human error might require the repair or replacement of materials, usually the cost of correcting these errors is minor. The variety and volume of resources is also very limited. Problems associated with material resources are very uncomplicated.
Key Relationship: Co-workers/Health System Employees, Outside Agencies/Other Health Care Providers, General Public/Visitors/Volunteers, Physicians/Medical Office Staff, Patients, Families, and Significant Others, Vendors/Clients, Third Party Payors/Insurance Companies
Education: High school graduation or equivalent
Field Of Study:
Special Training: Cash handling experience; bookkeeping/accounting experience; billing/accounts receivable experience and/or collections experience.
Training Preferred: Billing/Reimbursement experience
Experience: Less than 1 year experience required.
Interpersonal Skills: Interaction is with a variety of people inside or outside the organization. Communications are of moderate difficulty and sensitivity. Contact with others may involve detailed & lengthy dialogues & exchanges of information. Requires a moderate amount of interpersonal skills. Interactions involve dealing with moderately complicated problem situations or stressful encounters.
Working Conditions: There are little or no adverse environmental conditions to consider.
Possible Exposure to Blood Borne Pathogens: None