Boone County Hospital Receptionist in Boone, Iowa
Join our clinic team now providing excellent patient care with a skilled team of providers! We offer a team approach to healthcare and a competitive benefits package. Status: Full-Time, 40 hours/week Shift: Days Shift Time Schedule: 8:00 am - 5:00 pm Days: Monday-Friday Benefits: In addition to Medical, Dental, Vision Insurance, Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Life insurance, AFLAC and disability coverage, Boone County Hospital also offers the following benefits: Free access to Boone County Hospital’s onsite fitness room Generous PTO Accrual Plan Iowa Public Employees Retirement System (IPERS) Employee Assistance Program (EAP) Position Summary: Responsible for maintaining reception desk activities, including greeting, scheduling, and instructing patients and visitors in accordance with Boone County Hospital customer service standards.: Essential Functions: * Punctual regular attendance. * Maintains performance in compliance with State Federal laws, consistent with high standards of business and professional ethics. * Participates in continuous quality improvement efforts. * Participates in department staff meetings and hospital wide in service programs as required. * Maintains appropriate working relationships with physicians, staff and patients. * Schedules appointments according to pre-set physician guidelines and maintains physician practice needs. * Enters patient information into computer and updates demographic and insurance information after patient verification process at each office visit. * Uses multi line telephone system including answering and screening calls. Takes accurate telephone messages and promptly gives information to appropriate parties. * Communicates patient arrival to appropriate staff. * Keeps reception area and lobby in order and free of safety hazards. * Directs patients to other areas of the clinic or hospital. * Performs related work as required. Minimum knowledge, skills, and abilities required: * Qualified individual must be able to perform each essential duty satisfactorily. * Must be computer literate and have outstanding customer service skills. * High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.