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Cedar Falls Utilities Communications Technician in Cedar Falls, Iowa


This is your opportunity to work for a local employer of choice. CFU is currently recruiting for a full-time Communications Technician to p erform complex installation, repair, maintenance and construction of broadband communications services. This position works under general supervision of the Communications Supervisor and has some independent discretion while performing essential duties.

CFU takes pride in finding people that align with our core values of Customer Focus, Ethical & Responsible Behavior, Innovation, Teamwork and Personal Growth and actively want to help maintain our reputation of being a trusted provider of utility services. Interested applicants should submit completed applications before May 22, 2022.

Compensation & Benefits

  • CFU offers on-the-job training and will enroll employees into a 6-step apprenticeship program, consisting of classroom and field training.

  • Starting wage is based upon individual qualifications. Full position rate is $33.70/per hour once a candidate can successfully perform the essential job functions.

  • Non-commission, straight hourly based pay structure.

  • First shift work schedule is Monday-Friday 7:30am - 4:00pm, with a half hour unpaid lunch period. Second Shift work schedule is Monday - Friday 12:00pm - 8:00pm and Saturday 8:00am - 4:00pm with half an hour paid lunch period. Second shift work is on a rotational basis. Must be willing to work overtime when necessary.

  • This position requires employees to be assigned to on-call duty for a week.

  • Employees are required to respond to emergencies and must reside within 20 minutes of Cedar Falls Utilities main office.

  • Full-time benefits package including health, dental, vision and life insurance. Click here for more information on CFU's benefits. (


  • Makes routine and complex installations and re-connections of fiber optic services in residences and businesses; including installing fiber optic drops, splicing fiber optic cables, ONTs, Coax outlets, data outlets, set-top boxes, gateways, hooking up & programing customer TVs, routers, computers and providing customer education.

  • Installs business and residential phone service as well as troubleshoots service issues and provides customer education.

  • Disconnects delinquent accounts or discontinued service accounts; Installs, adjusts, and explains customers’ equipment functions with cable television service.

  • Performs required system maintenance, including leakage surveys and FCC proof testing; Aids in the construction of new fiber optic facilities; Utilizes field strength meter, volt/ohm meter, radio frequency leakage detectors, and TV test sets as basic troubleshooting aids.

  • Utilizes other related technical equipment such as optical time domain reflectometer, locator and fiber optic test equipment; Traces and repairs customer outages; Locates and solves problems associated with customer installation, main fiber and cabinets of the broadband communications system.

  • Assists Head-end Technician with head-end projects, monitoring, maintenance and repair. Operates overhead and underground construction equipment when necessary; Responds to routine electric service calls during normal working hours in accordance with the letter of understanding in the CFU/AFSCME Labor Agreement; Performs related duties as assigned.

  • Responsible for maintaining a positive work atmosphere by acting and communicating in a manner that promotes positive relations with customers, co-workers and management.


Candidates performing the essential functions will need the following:

Knowledge: Thorough knowledge of the working principles of broadband communications; comprehensive knowledge of the methods and practices involved in testing, repairing and maintaining a variety of communication devices and equipment; detailed knowledge of policies, ordinances and regulations concerning cable television repair and maintenance.

Abilities: climb poles; ability to operate overhead and underground construction equipment; ability to understand and work from construction and wiring plans, blueprints, drawings and diagrams; must have the physical ability to perform detailed communications repair work; establish and maintain cooperative work relationships with those contacted in the course of work.

Education: graduation from an accredited high school or vocational school, supplemented by the required apprenticeship training course for a Communications Technician.

Certifications/License: Required to have good driving record and valid Iowa driver’s license.

PHYSICAL TASKS AND ENVIRONMENTAL CONDITIONS – The physical demands described here are characteristic of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift at least 50 pounds, be alert to ergonomic hazards and possess the ability to climb ladders and/or stairs. The employee must possess the capability to work in difficult/awkward positions. This job requires a moderate activity level.

Pre-Employment Drug Screening and Physical is required.

Job LocationsUS-IA-Cedar Falls

Posted Date2 weeks ago(5/11/2022 1:31 PM)

Job ID 2022-1272

of Openings 1

Category Customer Service/Support