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UnityPoint Health *As Needed* Experience Specialist/Receptionist in Cedar Rapids, Iowa

AS NEEDED

Experience Specialist/Receptionist

*Will fill in as needed for vacations/sick days

Hours between Monday-Friday 7AM-5PM + 6 or 7 Saturdays/year 8AM-1PM

Cedar Rapids Westdale Clinic

Why UnityPoint Health?

  • Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.

  • Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.

  • Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.

  • Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.

  • Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/

RESPONSIBILITIES:

  • Greets patients and visitors and obtains accurate information and signatures for office records

  • Obtain signatures on all forms pertinent to the patient’s current visit from the patient or family member who has authority to sign on behalf of the patient.

  • Photo-copy & scan insurance cards and driver’s licenses.

  • Adhere to all confidentiality policies and procedures.

  • Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.

  • Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested.

  • Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.

  • Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations.

  • Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM. Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.

  • Open and / or closes the clinic following specific guidelines of the individual clinic.

  • Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.

  • Perform functions other than described due to extenuating circumstances.

  • Other duties as assigned.

QUALIFICATIONS:

Education:

  • High School Degree or Vocational School Graduate

Experience:

  • Previous medical office experience preferred

  • Strong customer service skills

  • Excellent computer skills and abilities

  • Ability to understand and apply guidelines, policies and procedures

  • Strong personable skills to interact with physicians, health care team members, patients and support systems

  • Effective communication skills

  • Proficient in Microsoft Office

  • Customer and patient focused

  • Medical terminology/background a plus!

Requisition ID: 2022-111786

Street: 4325 Williams Blvd SW

Name: 9200 UnityPoint Clinic Affiliate

Name: Pediatrics - Westdale - CR

FTE (Numeric Only; Ex. 0.01): 0.01

FLSA Status: Non-Exempt

Scheduled Hours/Shift: PRN Monday-Friday 7AM-5PM + 6 or 7 Saturdays each year 8AM-1PM

External Company URL: http://www.unitypoint.org

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