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Robert Half International Customer Care Representative in CEDAR RAPIDS, Iowa

Description

Organization Seeks Customer Service Representative!

OfficeTeam has a fantastic career opportunity for an articulate, highly-skilled Customer Service Representative. Are you someone who loves creating durable and productive customer relationships? Then this may be the role for you. This position is based in a dynamic and fast-paced environment. This could be the long-term temporary-to-full-time Customer Service Representative position you're looking for, if you can work in Cedar Rapids, Iowa!

What you get to do every single day

  • Receive and place telephone calls

  • Retrieve and oversee the sending of written business communications

  • May support business development and client referral goals by actively cross-selling and referring customers

  • Deliver outstanding, friendly customer service in a timely fashion

Requirements

  • Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement

  • Enthusiastic attitude and an engaging businesslike approach

  • Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

  • Proficient with diversified computer software and systems

  • Strong Microsoft Office skills

  • Excellent customer service and office administrative skills

  • No stranger to performing extensive research to resolve complex customer inquiries

  • Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

  • Customer service experience

  • Solid understanding of Call Center Customer Service

  • 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired

  • Excellent verbal, written, and social skills

If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!

OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

Apply for this job now or contact us today at 888.490.4154 for additional information.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Salary: $9.90 - $11.46 / Hourly

Location: CEDAR RAPIDS, IA

Date Posted: September 10, 2019

Employment Type: Temporary

Job Reference: 01502-0011155469

Staffing Area: OfficeTeam

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