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Aerotek Customer Service Representative in Cedar Rapids, Iowa

REMOTE WORK TO START UNTIL TRANSITION BACK INTO OFFICE

Description:

This is a call center role where they will be taking anywhere from 40-75 inbound calls a day. The calls will require candidates to authenticate the call, verify the caller, etc. Calls will be from beneficiaries, customers, etc. checking in on their policies. Calls will be different as it is not a scripted call center. Candidates will need to be comfortable navigating through systems as they will be working through 3-6 tabs at once.

Responsible for conserving, maintaining, developing and increasing business volume through existing customers by phone. Develop internal and external customer relationships by providing understandable, concise, and accurate information through written and oral communication.

Skills:

Customer Service, Retail, Hospitality, Call Center, Administrative, Call center, Inbound call, Customer support, Csr

Top Skills Details:

Customer Service, Retail, Hospitality, Call Center, Administrative,Call center,Inbound call,Customer support

Additional Skills & Qualifications:

Must Have: 1 Plus years of customer service experience (call center environment preferred, if no call center at least 2+ years of customer service in retail/restaurant/etc )

High School Diploma or GED- this is verified

Internet requirements:

The minimum required speeds are: 25 Mbps download and 12 Mbps upload

ethernet cord

Experience Level:

Entry Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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