Volvo Group Dealer Uptime Development Manager - Central Region in Cedar Rapids, Iowa
We believe in the importance of diversity and inclusiveness to make us a stronger and better organization. The motivation and passion to support our customers set us apart from others that want to be like us. Our company culture is how we interact with each other, with our customers and society as a whole. It is the foundation on which everything else is built. We embrace new ideas and constantly challenge the status quo – innovation is driven by a willingness to change to stay ahead and find smart ways to create new solutions.
Our technology sets the standard – our people make the difference all day every day.
The purpose of this job is to provide direction to assigned dealers, ensuring effective and profitable fixed operations focused on reducing customer dwell time. Act as a business consultant to assist in process improvement and customer support for the dealer network. This position will be responsible for implementing and managing process improvement including but not limited to the Certified Uptime Dealer process. This position will require a high degree of change management within the dealer organization.
Responsible to assess and approve the implementation with the assigned dealer’s management group and principals an effective fixed operation process that delivers the best customer experience.
Prioritize dealer groups for the implementation and continuation of Certified Uptime Dealer process.
Maintain an adequate dealer visitation and review the Certified Uptime process and audit dealer for standards and compliance.
Provide Dealers with “Best in Class” practices to improve their process, the customer experience and dealer financial results.
Manage assigned dealers critical KPIs to identify underperforming locations and develop action plans for improvement.
Display strong knowledge of fixed operations process performance.
Ensure Dealer maintains or exceeds minimum Dealer Operating Standards (DOS)
Alignment with RSDs & DSM in dealer deployment.
Provide Train the Trainer support to middle management in large dealer organization to achieve performance goals.
Implement 5S workshops to improve shop appearance and efficiency.
Facilitate workshops with Dealers to extract ideas and actions for the dealer to own their process.
Understand dealer financials and create process actions to drive fixed ops performance.
Customer Focus: Understanding and meeting the needs of customers and addressing the interests and concerns of all organization stakeholders.
Teamwork: Building cooperation among individuals and departments, sharing information and resources, and working to achieve group goals and outcomes.
Analytical: be able to analyse data from several systems to help drive process improvement
Flexibility: Performing a wide range of tasks, responding to changes in direction and priorities, and accepting new challenges, responsibilities, and assignments.
Problem Solving/Process improvement: Taking a well-ordered approach to solving problems and use problem solving / process improvement practices to support continuous improvement activities
Technical/Functional Expertise: Display a broad, in-depth, and up-to-date knowledge of pertinent technical, business and professional fields
Planning & Organization: Display the ability to utilize process management concepts in strategic planning situations. Able to combine future goals and objectives with the available resources, data and action plans in a logical manner. Deliver solutions with a sense of urgency.
Communication: Listening effectively, transmitting information accurately and understandably, and actively seeking feedback non-defensively.
Creativity/Innovation: Reframing traditional patterns of thinking and applying new and evolving ideas, methods, designs and technologies.
Dealer fixed operation financials: Support the growth of dealer operations by using key financial metrics to support better process implementation.
Skills and Knowledge:
Innovation and creativity mind set
Ability to delegate and maintain a cross-functional team atmosphere
Demonstrated computer skills
Proficient in communication both written and verbal
Customer loyalty, understanding customer needs with development of a dedicated team to focus on precise responses with positive attitudes.
Minimum Education and Experience:
Bachelor of Science in Business Administration. MBA preferred.
5 or more year’s management experience in the heavy-duty trucking industry
Experience in successful development and deployment of change-management offers through an independent dealer network
Knowledge of heavy-duty distribution channels and OEM dealer structures.
Experience with developing budgets and forecasts.
Frequent travel to support the customer required
Relocation not required, candidate can be based anywhere in the US, ideally near a major airport
Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done. With Mack Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.
Mack is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.
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Volvo Group North America is an Equal Opportunity Employer E.O.E/M/F/Disability/Veteran
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