UnityPoint Health Desktop Engineer in Cedar Rapids, Iowa
This position may sit in Cedar Rapids or Des Moines, IA.
The Desktop Engineer will build, test, deploy, and support the corporate desktop image and desktop management solution using System Center Configuration Manager (SCCM). This includes packaging, patching, testing, and deploying both system and application updates to the end-user environment; creation of new desktop deployment strategies; execution of inventory management processes of end-user hardware and software assets; comprehensive administration of the desktop environment; testing and evaluation of new hardware models; improvement of the desktop lifecycle; and provision of support for L2 issue escalations/tickets.
Operating System Responsibilities:
Improves operations by conducting systems analysis; recommending changes in policies and procedures.
Packages software with required information from vendors; recommending purchases; testing and approving products.
Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.
Develop solutions for complex software / hardware and image problems in a Windows 7 & 10 environment
Review Local Desktop GPO’s and Login Scripts to optimize the user’s Desktop experience
Assist with reviewing and optimizing Windows 10 Gold image
Windows 7/10 deployment via SCCM
Office 365 Client setup and Add-in Support
Perform planning, design and implementation of workstation hardware, software, and application upgrades and rollouts through SCCM
Provide strategy for emerging technology, software, and hardware road maps to improve customer efficiency and productivity
Security, Cyber Threats, Malware, Hardware Patching/Updates, Software Patching/Updates
Mobile Device Security and Control with Intune, JamF and Cisco AnyConnect
Maintain desktop standards, knowledge base, operating procedures, guidelines and system documentation
Create, maintain and administer standard image, deployment, management, and monitoring capability
Work closely with Network and Systems Engineers to gain knowledge of network topology, profiles and tasks within a Windows based back end environment
Service and Support:
2nd and 3rd Level Support on ServiceNow Incidents
Provide Systems / OS support for a large application portfolio
- Bachelor of Science Degree or 6 years of related technology experience
Experience leading and delivering SCCM and other related tool solutions for patch deployments, tracking, reporting and remediation. Strong working knowledge of application packaging and deployment using programs and advertisements
Experience deploying, administering, and maintaining disk encryption technologies, preferably BitLocker
Proficient with application packaging and distribution using tools such as AdminStudio and Flexera
Proficient with application virtualization and delivery using VMWare and similar VDI technologies
3+ years of SCCM 2012 experience, as well as prior experience in an SCCM Administrator or Desktop Engineer role.
3+ years of experience with Active Directory and GPO management
6+ years of experience with end user computing support in a Windows environment.
Must have a solid background with desktop image development and workstation deployment.
Solid Windows OS/Office Suite knowledge and expertise, including Windows 10 experience and Office 365.
Systems / Windows OS/ Mac OSX/ Mac iOS support for a large application portfolio in an enterprise environment required.
Comprehensive desktop support and mobile device background is required
Managing Large Operating System Upgrade projects.
Knowledge of computer client and server hardware, (Dell\HP\Lenovo) preferred.
Security / TCP/IP/ DNS/ DHCP/ WSUS/ JAMF/ Intune/ Cisco AnyConnect experience is a plus.
Mac iOS and Mac OS experience preferred
Strong scripting and development knowledge – PowerShell, VBScript, Batch
Basic knowledge of network troubleshooting Ethernet and IP configuration.
Proficiency in Microsoft support tools, such as SCCM, DNS, storage and networking.
Mac O/S, Mac iOS and JamF software.
Proficiency in Microsoft Office.
Strong verbal communication skills.
Analytical and Problem-solving skills.
Advanced knowledge of patch management and software distribution
Requisition ID: 2020-80552
Street: 3851 River Ridge Dr NE
Name: 9010 Administration
Name: Client Device Solutions
FTE (Numeric Only; Ex. 0.01): 1.0
FLSA Status: Exempt
Scheduled Hours/Shift: Days
External Company Name: UnityPoint Health
External Company URL: http://www.unitypoint.org