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CRST The Transportation Solution, Inc. Driver Services Coordinator in Cedar Rapids, Iowa

Driver Services Coordinator

Location IA, Cedar Rapids

Division/Department CRST The Transportation Solution, Inc.-Enterprise Safety

# of openings 5

CRST The Transportation Solution, Inc.isDelivering PromisesandDriving Successto ensure everyone has what's needed to live and thrive. Today, more than ever, we are looking for talented individuals who will help us bring this vision to life.

Driver Services Coordinator

CRST Transportation Solutions, Inc. is looking to add a talented Driver Services Coordinator to join our team inCedar Rapids, Iowa.

Job Summary:

The Driver Services Coordinator is responsible for taking first report calls of accidents and other incidents from drivers and other company personnel, providing those persons with follow-up instructions pursuant to company protocols, recording information about the incident into incident tracking software, and coordinating communications and follow-up with affected employees, contractors, and other departments.

Starting Pay: $16.50/hr. (Paid Bi-Weekly)

Job Schedule & Shift Available:

  • Wed-Sat (5:00AM-5:00PM)/Thurs-Sat (5:00AM-5:00PM)

  • Sun-Tues (12:00AM-12:00PM)/Sun-Wed (12:00AM-12:00PM) * Eligible for a $2,400/ yr Shift Differential*

  • Wed-Sat (12:00AM-12:00PM)/Thurs-Sat (12:00AM-12:00PM) * Eligible for a $2,400/ yr Shift Differential*

    Why Join CRST As A Driver Service Coordinator?

  • Two Weeks PTO Starting Day 1, Volunteer PTO Day + Your Birthday Off Each Year

  • 401(K) Matching

  • Generous Benefits Package

  • 100% Paid Leave Through Our Parental Leave Policy

    Responsibilities Include but are Not Limited To:

  • Provide Safety Support to employees and independent contractors

  • Take first reports of incidents by phone and record information into incident tracking software. Obtain and file copies of police reports, photos, and other incident-related documents.

  • Coordinate incident responses with other departments and outside agencies, from on-scene claims adjusters, emergency towing services, and HAZMAT Response Teams.

  • Communicate with drivers and independent contractors to obtain detailed information concerning incidents and provide action items pursuant to company protocol. Drivers will need guidance to calm down and be able to get needed information.

  • Generate end-of-shift reports and distribute them as directed

  • Perform all front desk duties at the Driver Service Center.

  • Ensure all drivers’ hours of service logs are compliant and when an FMCSA violation is identified all data required for a review is collected, analyzed and a recommended action plan is communicated to the driver managers, safety managers, and safety trainers

  • Work with Equipment Services to add/remove equipment in the ELD Monitoring System

  • Other duties assigned by the department manager in accordance with company needs


  • A high school diploma or GED (required)

  • Successful completion of a CRST background check and drug screen is (required)

  • Willingness to work nights, weekends, and holidays (preferred)

  • Computer literate and able to manage multiple screens at once

  • Strong customer service background and attitude

  • Excellent oral and written communication skills

  • Ability to multi-task and stay organized

    Did you know?

  • CRST is one of the largest privately owned trucking companies in the United States. That means you can count on our experience and ongoing commitment to providing the best service to our customers and the best work environment for our employees.

  • We are family-owned. We are dedicated to building on our founder’s legacy to make CRST the transportation solution.

  • CRST is headquartered in Cedar Rapids, IA, but has nationwide locations. Our midwestern hometown is known for its strong values, commitment to our community, and the success of manufacturers and producers here and throughout the country.

Our team enjoys the following Perks:

+ + Parental Leave

  • Paid Time off- Starting on Day 1

  • Birthday PTO

  • Paid Volunteer Day

  • Dress for your Day Dress Code

  • Paid Holidays

CRST offers a comprehensive benefits package including:

+ + Major Health, Dental & Vision Insurance

  • Accident Insurance

  • Critical Illness Insurance

  • Pet Insurance

  • Legal Assistance Plan

  • 401 (K) with Employer Match

  • Company Paid Life Insurance

The CRST core values:Safety at the Core of All We Do - Integrity in Every Decision and Action - Commitment to the Success of Employees, Customers, Agents, Contractors and Communities.

EEO Statement:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.