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LPS MANAGEMENT LLC Field Engineer in Cedar Rapids, Iowa

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 1 - 5%Job DescriptionJob Posting DescriptionJob Posting DescriptionAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About the Team: FIS is a global payments leader powering international commerce with deep fintech expertise and a shared passion for our customers. You will be joining our team in the Denver, Colorado area, you will work with an exciting and collaborative team. We are passionate about our work and take a client-first approach to everything we do. There are great opportunities for learning within this group.What you will be doing: Provide highly visible customer support through performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service and repair of complex equipment and systems. This is a LINUX based Hardware Break/Fix Physical Demands Position.Responds to initial technical support inquiries, resolves routine issues and refers more complex inquiries to senior technicians.Checks out and approves operational quality of system equipment.Sets up and utilizes specialized test and diagnostic equipment to isolate equipment malfunctions.Replaces defective units/components as appropriate at customer sites.Will provide field support services to customers in solving problems incurred in the installation and/or operation of hardware/Linux based software products.Will deliver pre- and post-sales installation services at customer sites including installation, maintenance, troubleshooting and repair of products and services to ensure all function properly.Ensures customer satisfaction by advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.Responds to customer questions regarding operation and malfunctions of FIS and third-party products and equipment.May instruct customers in the operation and maintenance of the products/equipment.Serves as company liaison with customer on technical matters for assigned products/ equipment.Will provide technical support services to customers including troubleshooting, problem resolution and diagnosing equipment interface problems during installations.What you bring:High school diploma, GED or an equivalent combination of work, training, and experience.LINUX experience is strongly preferred - This role does Not a MS Windows environmentKnowledge and understanding of hardware/software programs for assigned productsKnowledge of assigned product functions and their use within a financial institution operating environmentAbility to communicate effectively verbally and in writingAbility and flexibility to work extended hours when necessary to maintain client satisfaction*ON CALL SUPPORT:Must be willing to work on call (*24/7 support) in addition to normal business hoursWhat we offer you:A broad range of professional education and personal development opportunitiesA work environment built on collaboration, flexibility and respectVaried and challenging work to help you grow your technical skillsetA variety of career development tools, resources and opportunitiesThe chance to work on some of the most challenging, relevant issues in financial services and technology.Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .EEOC StatementFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, s