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Kelly Services Inbound Customer Care Representative in Cedar Rapids, Iowa

Job Description

Kelly Services has multiple openings for Inbound Customer Care Representatives

Pay is $13.70/hr Full time

Monday - Friday and the hours would either be 8:00-4:30 or 8:30-5:00 depends on needs.

Responsible for conserving, maintaining, developing and increasing business volume through existing customers by phone.

Develop internal and external customer relationships by providing understandable, concise, and accurate information through written and oral communication.

Reply to customers using multiple systems, technologies. Information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.

with customers regarding service request or problems; documents, evaluates and resolves customer-s inquiries.

Thoroughly documents all contacts and conversations; follows up as required.

Works with other departments to complete customer requests as needed, and minimize escalations.

Gains proficiency in various administration and automated workflow systems.

Processes complex and varied service requests.

Represents contractor with professional pride to internal and external customers. Consistently meets/exceeds set quality and productivity metrics. Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.

Requirements

Qualifications: High School diploma or equivalent. Up to 1-year experience with call center or customer service experience/training.

Fundamental computer knowledge and maneuverability within window applications. Basic understanding of Microsoft office suite, specifically Word and Excel. Good verbal and written communication skills.

Preferred Qualifications Associates degree preferred. General understanding of life and health insurance, retirement, annuity and investment products a plus. Experience working within a computer mainframe a plus. Ability to maintain confidentiality of customer and company information. Ability to work independently and seek additional opportunities when able. Ability to work in a team environment to develop integrity, trust and respect of coworkers at all levels.

Why Kelly ® ?

At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

About Kelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

Qualifications: High School diploma or equivalent. Up to 1-year experience with call center or customer service experience/training. Fundamental computer knowledge and maneuverability within window applications. Basic understanding of Microsoft office suite, specifically Word and Excel. Good verbal and written communication skills. Preferred Qualifications Associates degree preferred. General understanding of life and health insurance, retirement, annuity and investment products a plus. Experience working within a computer mainframe a plus. Ability to maintain confidentiality of customer and company information. Ability to work independently and seek additional opportunities when able. Ability to work in a team environment to develop integrity, trust and respect of coworkers at all levels.

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