Aegon Asset Management Lead Intelligent Automation Designer - CX Correspondence Team in Cedar Rapids, Iowa
Job FamilyResearch & Analytics - General
Job Description SummaryWe are looking for a talented contributor to run the design and implementation group within the Customer Correspondence Team at Transamerica. The newly created Customer Correspondence Center has been developed in order to continuously improve our correspondence to strategically drive customer experience improvements and generate operational efficiency.Job Description
The Lead Intelligence Designer is a key member of the Customer Correspondence Center. The team is responsible for Transamerica’s administrative and automated communications such as correspondence, enrollment materials, forms, confirmations and quarterly statements along with paperless (eDelivery). These materials serve as critical touch points for our customers by providing required and transactional information and provide a great opportunity to directly impact the client experience.
The Candidate will be responsible for:
Support the team in designing and developing templates
Cultivate a deep understanding styles, patterns, and standardized libraries and interactions that follow industry best practices
Work with the Marketing to improve creative and design processes for Transamerica’s operational and administrative communications
Produce wireframes, visuals, and experiences for our customer correspondence
Successful candidates demonstrate:
Knowledge of design and prototyping tools as well as familiarity with correspondence channels such as text, chat, email and paper.
A strong foundation in customer experience
Ability to simplify highly complex communications
Ability to run discussions with line of business stakeholders and product owners
Excellent communication skills to clearly articulate design decisions
Ability to be nimble and flexible in a fast-paced environment
What the right candidate will be good at:
Leadership and management
vision, strategy and value chain
Use of agile practices
Delivering visual layouts and wireframes
Identify ways to enhance digital experience
Keen sense of regulatory compliance
user acceptance testing
What You Need (Qualifications):
Bachelor’s degree in an IT field or relevant business discipline (e.g., accounting, investments, marketing), or equivalent experience
Ten years of experience in process modeling or business analyst work with a focus on process optimization
Eight years of experience managing technical projects in a complex environment
Expert knowledge of business processing/automation tools
In-depth understanding of robotics process automation and intelligent automation tools
Advanced skills in SQL and/or the following tools and systems is a plus: Twilio, GMC, Unqork, Drupal, Workfront and/or JIRA
Ability to take complex and abstract concepts and distill them into meaningful process designs
Ability to solve problems and innovate in a fast-paced environment
Communication and presentation skills
Time-management skills to manage/support projects and automated processes in production
Decision-making ability to take calculated risks
Advanced skills in MS Excel
Preferred: Experience in Agile
Preferred: High emotional intelligence and strong decision-making capabilities
Preferred: Excellent written and verbal communication
Preferred: Experience with taking complex topics and distilling information into consumable formats for different audiences, including Leadership
Preferred: Expert usage of Excel, Word, PowerPoint and Visio
Preferred: Knowledge/experience in the financial services industry
*Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. *
The salary for this position generally ranges between $90,000 - $150,000. This range is an estimate, based on potential employee qualifications, operational needs and other considerations permitted by law. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2.
This position is also typically eligible for an annual bonus based on the Company Bonus Plan/Individual Performance and is at Company Discretion at a rate of 15%.
• Normal Office Environment
What You Receive:
A Comprehensive Wealth + Health package. It’s our passion to empower people, and especially our employees, to add years to their lives and more life to their years. That means a healthy account balance and a healthy body to match. As you’ll come to discover, Wealth + Health is a central part of everything we do!
Wealth Benefits; Competitive Pay, Bonus, and Benefits Package; Pension Plan, 401k Match, Employee Stock Purchase Plan, Tuition Reimbursement, Disability Insurance, Stock Purchase Plan, Employee Discounts, Career Training, Development Opportunity Support, Certification Sponsorship
Health and Work/Life Balance Benefits; Be Well Company sponsored holistic wellness program which includes Wellness Coaching and reward dollars, Parental Leave, Adoption Assistance, Employee Assistance Program, College Coach Program, Back-up Care Program, Paid Time Off to Volunteer, Employee Matching Gifts Program, Employee Resource Groups, Inclusion and Diversity Programs, Employee Recognition Program
Our commitment to inclusion & diversity means that we value differences. We encourage the unique perspectives of persons and are dedicated to creating a respectful and inclusive work environment.
Why Work for Us
Total Rewards at Transamerica: It’s more than a paycheck.
Our comprehensive Total Rewards package is designed to help support you in many ways — throughout all stages of your life and career. We provide a competitive, market-driven program that encompasses base compensation, bonus potential, retirement, health and wellness benefits, learning and development opportunities, plus great employee perks. All designed with you in mind… to help you live your best life, grow personally and professionally - and feel valued for the work you do.
Learn more about our Total Rewards Package (https://www.transamerica.com/individual/about-us/careers/benefits/) .
Equal Opportunity Employer:
Transamerica Life Insurance Company is an Equal Employment Opportunity employer and does not discriminate against any applicant or employee because of age, religion, sex, gender identity, genetic information, race, color, national origin, pregnancy, sexual orientation, marital status, participation in the uniformed services (e.g. U.S. Armed Forces, National Guard), physical or mental disability, or any other status protected by federal, state, or local equal employment opportunities laws.
Applicants with physical or mental disabilities may be entitled to a form of reasonable accommodation under the Americans with Disabilities Act and certain state and local laws. A reasonable accommodation is a change in the way things are normally done which will insure equal employment opportunity without imposing undue hardship on the Transamerica Companies. Please contact: email@example.com if you are a job seeker with a disability, or are assisting someone with a disability, and require assistance to apply for one of our jobs.
Our Company is committed to providing accessibility to those with disabilities in a manner that is consistent with the principles of independence, dignity, integration and equality of opportunity, that is in compliance with the Accessibility for Ontarians with Disabilities Act 2005 ("AODA"). Please contact firstname.lastname@example.org if you are a job seeker with a disability, or are assisting someone with a disability, and require assistance to apply for one of our jobs.
If you experience technical problems during the application process, please email email@example.com.
At Transamerica, hard work, innovative thinking and personal accountability are qualities that we honor and reward. We understand the potential that is unleashed by leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities and personal interests. Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment focused on helping customers secure their long-term financial futures.
Transamerica is a part of AEGON, an international life insurance, pension, and asset management company. The AEGON companies employ approximately 28,000 people and have a strong presence in more than 20 countries across the globe. For more information, visit www.transamerica.com.