CRST The Transportation Solution, Inc. Pharma Account Manager II in Cedar Rapids, Iowa
Pharma Account Manager II
Location IA, Cedar Rapids
Division/Department Expedited Solutions
# of openings 1
CRST The Transportation Solution, Inc. is Delivering Promises and Driving Success to Ensure Everyone Has What's Needed to Live and Thrive. Today, more than ever, we are looking for talented individuals who will help us bring this vision to life.
Pharma Account Manager II
Job Summary: A Pharma Account Manager’s main role is to work closely with each Cold Chain customer to enhance and provide a positive experience while maximizing freight opportunities that contribute to account growth and ensures driver success.
Essential Duties and Responsibilities:
Understand the technology and process that allows for the safe transport of temperature-sensitive freight
Coordinate all aspects of customer freight – understanding shipping needs and service expectations
Develop and maintain relationships with existing and new CRST customers
Successful on-boarding of new customers
Commitment management with for each customer
Monitor shipments for successful on-time performance and pro-active communication
Scorecard tracking and reconciliation
Identify negative trends and provide solutions to reduce or eliminate the negative impact
Consistent communication with the customer to solicitate appropriate freight opportunities
Understand customer shipping needs, including quoting and negotiating spot rates where possible
Be involved with weekly / monthly / quarterly reviews with each assigned customer
Communicates effectively – speaks with impact, listens and writes effectively
Experience in delivering customer-focused solutions based on customer needs
Critical thinking and problem-solving skills
Excellent time and project management skills.
Process improvement recognition
Drives for results with an appropriate level of urgency
Maximizes relationships, fosters collaboration and builds trust
Ability to lead conference calls with customers
Close attention to detail while working at a consistent pace
Commands a professional presence
Develops self through continuous learning
Minimum Qualification Requirements:
1-2 years of previous experience in a related field required
High school diploma or GED required, a degree in a related field preferred
The CRST core values:Safety at the Core of All We Do - Integrity in Every Decision and Action - Commitment to the Success of Employees, Customers, Agents, Contractors and Communities.
EEO Statement:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
CRST The Transportation Solution, Inc.
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