UnityPoint Health Radiology Services Assistant - Part Time in Cedar Rapids, Iowa
Greets and welcomes the patients and other staff to the radiology department. They check the patients in, answer phone inquiries from patients and hospital personnel. This position is also responsible for preparing CDs and pushing images electronically to other facilities, assisting physicians in locating patient images, loading images onto PACS and maintaining orderliness of the reception work area and patient reception rooms, remaining HIPAA compliant at all times.
Administrative and Customer Support
Greets the patients as they arrive at imaging reception desk and checks them in, notifying the appropriate modality of their presence. Answers incoming calls, taking adequate messages.
Faxes or mails Imaging exam reports as requested.
Orders radiology exams appropriately with attention to detail and assuring all necessary information is appropriate and available.
Schedules patient procedures according to written protocols and provides daily schedules for the Imaging Services Department.
Participates in the clinical instruction of student radiographers as appropriate.
Acquires medication lists as appropriate and assists customers with documentation of information.
Ensures accurate registration and verification of patient information and updates patient information as appropriate, including eligibility and precertification and approval requirements.
Burns CD or pushes images electronically as requested. Release of information is then documented.
Loads outside images into the PACS system.
Notifies technologists of STAT procedures and additions or cancellations to the schedule.
Determines the need for and gathers the necessary patient and exam information to call the on-call Imaging Specialists into work when needed.
Assists Imaging Technologists with patient throughput, which may include instructing and assisting patients to dress for their exams, assisting with toileting needs, transferring patients to exam tables, weighing patients for administration of contrast materials, and obtaining checklists and screening forms, including MRI safety specific checklists prior to study and entry into MRI. Also verifies medication lists with patients for accuracy.
Must possess a commanding understanding of all Imaging Services exams to provide direction and answers to any inquiries.
Consistently uses excellent telephone manners and rapport in communicating with all persons in the scope of work duties. This includes telephone, intercom and direct communication as well as all forms of communication devices available in the Imaging Services Department.
Basic UPH Performance Criteria
Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
Demonstrates ability to meet business needs of department with regular, reliable attendance.
Employee maintains current licenses and/or certifications required for the position.
Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
Completes all annual education and competency requirements within the calendar year.
Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.
Identify items that are minimally required to perform the essential functions of this position.
Preferred or Specialized
Not required to perform the essential functions of the position.
High School diploma or GED equivalent.
College education is preferred.
Six months previous medical-related field or customer service field.
Medical terminology experience is helpful but not required.
Excel computer experience.
Writes, reads, comprehends, and speaks fluent English.
Microsoft Office – Basic computer skills.
Critical thinking skills using independent judgment in making decisions.
High organizational skills.
Ability to multi-task.
High attention to detail.
Ability to interact effectively with physicians, health care team members, patients and members of their support systems.
Excellent communication, problem-solving and organizational skills.
Flexibility, initiative, common sense and attention to detail.
Ability to work with the public in a courteous, efficient manner.
Ability to work effectively with physicians, management and co-workers.
Team player and team builder with a positive attitude.
Ability to maintain confidentiality according to HIPAA standards.
Ability to prioritize work and follow through with minimum supervision.
Ability to conduct business and encounters in a professional and courteous manner.
CPR certification is recommended.
An aptitude and interest in secretarial techniques.
Readily adjusts to change in methods, procedures, working conditions and is flexible and receptive to change.
Requisition ID: 2021-92418
Street: 1026 A Ave NE
Name: 1010 UnityPoint Health CR St Lukes Hospital
Name: Radiology Administration
FTE (Numeric Only; Ex. 0.01): 0.6
FLSA Status: Non-Exempt
Scheduled Hours/Shift: 48 hours per pay period
External Company URL: http://www.unitypoint.org