Aegon Asset Management Top Technical Specialist, Programming Analysis - Service Now in Cedar Rapids, Iowa
Job FamilyIT - Development
Job Description SummaryGlobal Technology Service (GTS) provides IT infrastructure and application support services to the Aegon businesses. GTS is responsible for the provision, support and ongoing maintenance of IT operating platforms, applications and services. Primary responsibility is to be a hands-on ServiceNow specialist, analyst, developer and a key resource in developing solutions and applications for the ServiceNow Platform with emphasis in the ITSM and ITOM focus areas.Job Description
The position requires ITSM expertise along with technical knowledge of ServiceNow. The ServiceNow Technical Lead should understand technical and functional design requirements for ServiceNow, follow industry best practices and patterns in building ITSM systems, provide high-level design and implement technical solutions for ServiceNow. Understanding the workflow engines is required. The ServiceNow Technical Lead must be able to design and architect ServiceNow CMDB, discovery jobs, and automation workflows.
Lead and complete all technical aspects and tool solution delivery including application UI configuration, workflow configuration, development of required client specific reporting, development of requirement integration components (SSO, LDAP, etc.)
Design, plan, and administer ServiceNow at an architect level
Design, development, maintenance, administration, and continuous improvement of enterprise IT Service Management solutions in ServiceNow
Maintain technical expertise relevant industry standards and best practices in ServiceNow
Evaluate and report on new ServiceNow technologies to enhance capabilities of cloud based and virtualized services
Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
Keep current with skills and research the software industry to help pave the way for future development strategies
Bachelor’s degree in Information Systems, Computer Science or technically related field, or equivalent education/experience. Minimum of 10 years work experience. Masters degree in Information Systems, Computer Science or related technical field with 8 years experience is also acceptable.
8+ years of ITSM experience or related workflow development practice and techniques experience
8+ years of experience in ServiceNow Development in an enterprise environment
Technical expert in ITSM and ServiceNow
Must have experience in Hardware and Software Asset Management (HAM, SAM) modules.
Must have extensive experience with ITOM, specifically Event Management (EM) and integrations.
Experience in the implementation, administration, maintenance and enhancements of ServiceNow
Hands-on experience with one or more implementation of ServiceNow ITSM, and ITOM is required.
Experience developing on the ServiceNow platform including creation and/or customization of the core applications such as Incident, Change, Problem, Service Request, Asset, Discovery, CMDB Management, Portal Development, Event Management, etc.
End-to-End Service Catalog development and complex workflows
Experience developing custom applications within ServiceNow platform
Experience developing ServiceNow APIs, ServiceNow Workflows, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, and Security Rules (ACLs).
Experience building custom automation workflows and development of customized modules
Experience with migration from legacy toolsets into ServiceNow
Experience with ServiceNow upgrades
Experience integrating ServiceNow with external systems through SOAP or REST APIs
Experience using Orchestrator and Workflow Editor to configure workflows and automate tasks
Must have experience in devising possible solutions to predicted problems, evaluating other options, and working as part of a team
ITIL Foundation Certified i.e., ITIL v3, ITIL v4 (required)
ServiceNow System Administration Certified (required)
ServiceNow Implementation Specialist Certified
ServiceNow Developer Certified
*Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. *
The salary for this position generally ranges between $125,000 - $175,000. This range is an estimate, based on potential employee qualifications, operational needs and other considerations permitted by law. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2.
This position is also typically eligible for an annual bonus based on the Company Bonus Plan/Individual Performance and is at Company Discretion at a rate of 15%.
Limited after hours (global) participation may be required.
Limited travel may be required
What You Receive:
A Comprehensive Wealth + Health package.
Wealth Benefits; Competitive Pay, Bonus, and Benefits Package
Health and Work/Life Balance Benefits
Our commitment to inclusion & diversity means that we value differences. We encourage the unique perspectives of persons and are dedicated to creating a respectful and inclusive work environment.
$105,000 - $139,000 - $193,000
Expected Starting Salary Range: $124,000 - $173,000
*This position is also eligible for an incentive bonus
FLSA Status: Exempt
UK Salary: Range not currently available
NL Salary: Range not currently available
Why Work for Us
Total Rewards at Transamerica: It’s more than a paycheck.
Our comprehensive Total Rewards package is designed to help support you in many ways — throughout all stages of your life and career. We provide a competitive, market-driven program that encompasses base compensation, bonus potential, retirement, health and wellness benefits, learning and development opportunities, plus great employee perks. All designed with you in mind… to help you live your best life, grow personally and professionally - and feel valued for the work you do.
Learn more about our Total Rewards Package (https://www.transamerica.com/individual/about-us/careers/benefits/) .
Equal Opportunity Employer:
Transamerica Life Insurance Company is an Equal Employment Opportunity employer and does not discriminate against any applicant or employee because of age, religion, sex, gender identity, genetic information, race, color, national origin, pregnancy, sexual orientation, marital status, participation in the uniformed services (e.g. U.S. Armed Forces, National Guard), physical or mental disability, or any other status protected by federal, state, or local equal employment opportunities laws.
Applicants with physical or mental disabilities may be entitled to a form of reasonable accommodation under the Americans with Disabilities Act and certain state and local laws. A reasonable accommodation is a change in the way things are normally done which will insure equal employment opportunity without imposing undue hardship on the Transamerica Companies. Please contact: firstname.lastname@example.org if you are a job seeker with a disability, or are assisting someone with a disability, and require assistance to apply for one of our jobs.
Our Company is committed to providing accessibility to those with disabilities in a manner that is consistent with the principles of independence, dignity, integration and equality of opportunity, that is in compliance with the Accessibility for Ontarians with Disabilities Act 2005 ("AODA"). Please contact email@example.com if you are a job seeker with a disability, or are assisting someone with a disability, and require assistance to apply for one of our jobs.
If you experience technical problems during the application process, please email firstname.lastname@example.org.
At Transamerica, hard work, innovative thinking and personal accountability are qualities that we honor and reward. We understand the potential that is unleashed by leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities and personal interests. Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment focused on helping customers secure their long-term financial futures.
Transamerica is a part of AEGON, an international life insurance, pension, and asset management company. The AEGON companies employ approximately 28,000 people and have a strong presence in more than 20 countries across the globe. For more information, visit www.transamerica.com.