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Aegon Asset Management Top Technical Specialist, Programming Analysis-Service Now in Cedar Rapids, Iowa

Job FamilyApplications Systems Analysis

Job Description SummaryPrimary responsibility is to be a hands-on ServiceNow specialist, analyst, developer and a key resource in developing solutions and applications for the ServiceNow Platform with emphasis in the ITSM and ITOM focus areas. The position requires ITSM expertise along with technical knowledge of ServiceNow. The ServiceNow Technical Lead should understand technical and functional design requirements for ServiceNow, follow industry best practices and patterns in building ITSM systems, provide high-level design and implement technical solutions for ServiceNow. Understanding the workflow engines is required. The ServiceNow Technical Lead must be able to design and architect ServiceNow CMDB, discovery jobs, and automation workflows.Job Description

Responsibilities

  • Lead and complete all technical aspects and tool solution delivery including application UI configuration, workflow configuration, development of required client specific reporting, development of requirement integration components (SSO, LDAP, etc.)

  • Design, plan, and administer ServiceNow at an architect level

  • Design, development, maintenance, administration, and continuous improvement of enterprise IT Service Management solutions in ServiceNow

  • Maintain technical expertise relevant industry standards and best practices in ServiceNow

  • Evaluate and report on new ServiceNow technologies to enhance capabilities of cloud based and virtualized services

  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences

  • Keep current with skills and research the software industry to help pave the way for future development strategies

Qualifications

Bachelor’s degree in Information Systems, Computer Science or technically related field, or equivalent education/experience.  Minimum of 10 years work experience. Masters degree in Information Systems, Computer Science or related technical field with 8 years experience is also acceptable.

  • 8+ years of ITSM experience or related workflow development practice and techniques experience

  • 8+ years of experience in ServiceNow Development in an enterprise environment

  • Technical expert in ITSM and ServiceNow

  • Must have at least 3 years of workflow development using languages like JavaScript

  • Must have experience in Hardware and Software Asset Management (HAM, SAM) modules.

  • Must have extensive experience with ITOM, specifically Event Management (EM) and integrations.

  • Experience in the implementation, administration, maintenance and enhancements of ServiceNow

  • Hands-on experience with one or more implementation of ServiceNow ITSM, and ITOM is required.

  • Experience developing on the ServiceNow platform including creation and/or customization of the core applications such as Incident, Change, Problem, Service Request, Asset, Discovery, CMDB Management, Portal Development, Event Management, etc.

  • End-to-End Service Catalog development and complex workflows

  • Experience developing custom applications within ServiceNow platform

  • Experience developing ServiceNow APIs, ServiceNow Workflows, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, and Security Rules (ACLs).

  • Experience building custom automation workflows and development of customized modules

  • Experience with migration from legacy toolsets into ServiceNow

  • Experience with ServiceNow upgrades

  • Experience integrating ServiceNow with external systems through SOAP or REST APIs

  • Experience using Orchestrator and Workflow Editor to configure workflows and automate tasks

  • Must have experience in devising possible solutions to predicted problems, evaluating other options, and working as part of a team

Preferred Qualifications

  • ITIL Foundation Certified i.e., ITIL v3, ITIL v4 (required)

  • ServiceNow System Administration Certified (required)

  • ServiceNow Implementation Specialist Certified

  • ServiceNow Developer Certified

Our Culture 

At Aegon we promote a Future Fit mindset. What is a Future Fit mindset? 

  • Acting as One fosters an environment of positive collaboration 

  • Accountability allows us to own the problem as well as the solution 

  • Agility inspires new ideas, innovation and challenges the status quo 

  • Customer Centricity encourages an above average and beyond approach to our customers 

Working Conditions 

  • Normal office working conditions

Salary Guidelines:  

US 

$105,000 - $139,000 - $193,000 

Expected Starting Salary Range:  $124,000 - $173,000 

*This position is also eligible for an incentive bonus 

FLSA Status:  Exempt 

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

Why Work for Us

Total Rewards at Transamerica: It’s more than a paycheck.

Our comprehensive Total Rewards package is designed to help support you in many ways — throughout all stages of your life and career. We provide a competitive, market-driven program that encompasses base compensation, bonus potential, retirement, health and wellness benefits, learning and development opportunities, plus great employee perks. All designed with you in mind… to help you live your best life, grow personally and professionally - and feel valued for the work you do.

Learn more about our Total Rewards Package.

Equal Opportunity Employer:

Transamerica Life Insurance Company is an Equal Employment Opportunity employer and does not discriminate against any applicant or employee because of age, religion, sex, gender identity, genetic information, race, color, national origin, pregnancy, sexual orientation, marital status, participation in the uniformed services (e.g. U.S. Armed Forces, National Guard), physical or mental disability, or any other status protected by federal, state, or local equal employment opportunities laws.

Applicants with physical or mental disabilities may be entitled to a form of reasonable accommodation under the Americans with Disabilities Act and certain state and local laws. A reasonable accommodation is a change in the way things are normally done which will insure equal employment opportunity without imposing undue hardship on the Transamerica Companies. Please contact: applicantsupport@transamerica.com if you are a job seeker with a disability, or are assisting someone with a disability, and require assistance to apply for one of our jobs.

Ontario Applicants:

Our Company is committed to providing accessibility to those with disabilities in a manner that is consistent with the principles of independence, dignity, integration and equality of opportunity, that is in compliance with the Accessibility for Ontarians with Disabilities Act 2005 ("AODA"). Please contact applicantsupport@transamerica.com if you are a job seeker with a disability, or are assisting someone with a disability, and require assistance to apply for one of our jobs.

Technical Assistance:

If you experience technical problems during the application process, please email applicantsupport@transamerica.com.

At Transamerica, hard work, innovative thinking and personal accountability are qualities that we honor and reward. We understand the potential that is unleashed by leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities and personal interests. Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment focused on helping customers secure their long-term financial futures.

Transamerica is a part of AEGON, an international life insurance, pension, and asset management company. The AEGON companies employ approximately 28,000 people and have a strong presence in more than 20 countries across the globe. For more information, visit www.transamerica.com.

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