Aegon Asset Management Top Technical Specialist, Programming Analysis-Service Now in Cedar Rapids, Iowa
Job FamilyApplications Systems Analysis
Job Description SummaryPrimary responsibility is to be a hands-on ServiceNow specialist, analyst, developer and a key resource in developing solutions and applications for the ServiceNow Platform with emphasis in the ITSM and ITOM focus areas. The position requires ITSM expertise along with technical knowledge of ServiceNow. The ServiceNow Technical Lead should understand technical and functional design requirements for ServiceNow, follow industry best practices and patterns in building ITSM systems, provide high-level design and implement technical solutions for ServiceNow. Understanding the workflow engines is required. The ServiceNow Technical Lead must be able to design and architect ServiceNow CMDB, discovery jobs, and automation workflows.Job Description
Lead and complete all technical aspects and tool solution delivery including application UI configuration, workflow configuration, development of required client specific reporting, development of requirement integration components (SSO, LDAP, etc.)
Design, plan, and administer ServiceNow at an architect level
Design, development, maintenance, administration, and continuous improvement of enterprise IT Service Management solutions in ServiceNow
Maintain technical expertise relevant industry standards and best practices in ServiceNow
Evaluate and report on new ServiceNow technologies to enhance capabilities of cloud based and virtualized services
Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
Keep current with skills and research the software industry to help pave the way for future development strategies
Bachelor’s degree in Information Systems, Computer Science or technically related field, or equivalent education/experience. Minimum of 10 years work experience. Masters degree in Information Systems, Computer Science or related technical field with 8 years experience is also acceptable.
8+ years of ITSM experience or related workflow development practice and techniques experience
8+ years of experience in ServiceNow Development in an enterprise environment
Technical expert in ITSM and ServiceNow
Must have experience in Hardware and Software Asset Management (HAM, SAM) modules.
Must have extensive experience with ITOM, specifically Event Management (EM) and integrations.
Experience in the implementation, administration, maintenance and enhancements of ServiceNow
Hands-on experience with one or more implementation of ServiceNow ITSM, and ITOM is required.
Experience developing on the ServiceNow platform including creation and/or customization of the core applications such as Incident, Change, Problem, Service Request, Asset, Discovery, CMDB Management, Portal Development, Event Management, etc.
End-to-End Service Catalog development and complex workflows
Experience developing custom applications within ServiceNow platform
Experience developing ServiceNow APIs, ServiceNow Workflows, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, and Security Rules (ACLs).
Experience building custom automation workflows and development of customized modules
Experience with migration from legacy toolsets into ServiceNow
Experience with ServiceNow upgrades
Experience integrating ServiceNow with external systems through SOAP or REST APIs
Experience using Orchestrator and Workflow Editor to configure workflows and automate tasks
Must have experience in devising possible solutions to predicted problems, evaluating other options, and working as part of a team
ITIL Foundation Certified i.e., ITIL v3, ITIL v4 (required)
ServiceNow System Administration Certified (required)
ServiceNow Implementation Specialist Certified
ServiceNow Developer Certified
At Aegon we promote a Future Fit mindset. What is a Future Fit mindset?
Acting as One fosters an environment of positive collaboration
Accountability allows us to own the problem as well as the solution
Agility inspires new ideas, innovation and challenges the status quo
Customer Centricity encourages an above average and beyond approach to our customers
Normal office working conditions
$105,000 - $139,000 - $193,000
Expected Starting Salary Range: $124,000 - $173,000
*This position is also eligible for an incentive bonus
FLSA Status: Exempt
This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.
Why Work for Us
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Learn more about our Total Rewards Package.
Equal Opportunity Employer:
Transamerica Life Insurance Company is an Equal Employment Opportunity employer and does not discriminate against any applicant or employee because of age, religion, sex, gender identity, genetic information, race, color, national origin, pregnancy, sexual orientation, marital status, participation in the uniformed services (e.g. U.S. Armed Forces, National Guard), physical or mental disability, or any other status protected by federal, state, or local equal employment opportunities laws.
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At Transamerica, hard work, innovative thinking and personal accountability are qualities that we honor and reward. We understand the potential that is unleashed by leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities and personal interests. Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment focused on helping customers secure their long-term financial futures.
Transamerica is a part of AEGON, an international life insurance, pension, and asset management company. The AEGON companies employ approximately 28,000 people and have a strong presence in more than 20 countries across the globe. For more information, visit www.transamerica.com.