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Immanuel Receptionist - Full Time Days - Immanuel Pathways Southwest Iowa in Council Bluffs, Iowa

The overall purpose of this job is to serve as the first point of contact and first impression for all who enter the PACE site. Responsible for recording daily participant occupancy, evacuation protocols and monitoring internal security systems during hours of operation. Provides support to Administrative Assistant and Center Director. Receives and directs all phone communication and assists with internal communication to staff, participants, families, and visitors as directed. Supports and lives out Immanuel’s Mission and CHRIST Promises.

Approx. Time Requirement

Key Responsibilities and Duties of the Job

85% Greeting and Screening Guests

  • Serves as the first contact and first impression for visitors, guests, participants and employees who are calling or seeking entry to the Immanuel Pathway-PACE Center, exhibiting a high level of customer service.

  • Performs security functions as required for visitors, such as; asking them to sign in, to explain reason for seeking entry, and to present appropriate credentials.

  • Print Daily Census Reports from Mediture

  • Announces visitors to appropriate Center staff members and allows visitors to enter secured entrance(s).

  • Answers general phone line for center, assisting callers and/or transferring them to respective departments

  • Reviews manifest to ensure goods and resources are delivered to respective areas.

  • Unlock front door and activate or inactivate all appropriate alarms

  • Check Code Alert report, print if there are any issues

  • Submit work order requests as identified by Center Director.

10% Administrative Support

  • Supports Center Director by completing assigned tasks and responsibilities.

  • Prepares documents and spreadsheets for Center Director or other managers.

  • Restock printers and reception desk with appropriate supplies.

5% Other

  • Performs other duties as assigned or requested.

Education-

  • High School Diploma/GED is required.

  • Advanced schooling is preferred.

Experience-

  • Two (2) years of general and related experience in a receptionist, customer service or related job.

  • One (1) year of experience working with the frail or elderly population required, or completion of job specific training related to working with the elderly population must be completed within the first six months of hire.

Other Requirements-

  • Basic Life Support (BLS) Skills i.e. Health Care Level Cardio Pulmonary resuscitation (CPR); Automated External Defibrillator (AED); First Aide (FA).

KSA- Knowledge Skills and Abilities-

  • Knowledge of receptionist work.

  • Skilled in computer software, such Microsoft Outlook, Excel and Word

  • Skilled in use of multiple line phone systems to include transferring calls, voice mail, parking calls, picking up calls, etc.

  • Ability to exhibit a high level of customer service

  • Ability to administer a friendly and effective way of screening visitors

  • Ability to deal professionally and diplomatically with people.

  • Ability to react calmly and effectively in an emergency situation.

  • Ability to be flexible and able to coordinate multiple tasks at once.

  • Ability to handle information in a confidential manner at all times.

  • Ability to chart via Electronic Health Records

  • Proven experience and basic computer proficiency (internet, email, Microsoft Office)

Posting Title: Receptionist - Full Time Days - Immanuel Pathways Southwest Iowa

Job ID: 2020-4229

External Company URL: www.immanuel.com

Street: 1702 North 16th Street

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