Humana Channel Development Lead- Pharmacy Integration – Operations Support- WAH Nationwide in Davenport, Iowa
The Channel Development Lead will translate Departmental Strategic direction of the broad Humana Pharmacy organization, and it’s key component organizations (Humana Pharmacy Mail, Humana Specialty Pharmacy, Humana Retail, PrescribeIT) into actionable tactical strategies which will effectively drive to key growth and utilization metrics, measures and other goals thus achieving team and departmental outcomes. These tactical strategies will effectively define and uncover business growth channels, and align these new business partners to develop growth and utilization opportunities. The Lead will further optimize existing relationships of currently aligned operationally-based partners (Home, Clinical, Medicare and Medicare Markets, Call Centers, etc.) to improve incremental Humana Pharmacy growth.
The Channel Development Lead will work in a cross functionally, in matrixed environment reaching across multiple business channels including but not limited to: Humana Pharmacy Solutions, Medicare and MAPD Markets, Providers, Humana Clinical Operations, Home Operations, Joint Venture relationships, new and emerging Clinical Outreach Teams, Customer Service Organizations, Humana Business Development, and more.
Duties & Responsibilities
Lead a team of channel development professionals
Deliver annual incremental growth of member referrals to Pharmacy
Translate departmental and corporate strategies into actionable tactical strategies and roadmaps to drive Rx referrals, incremental prescription growth and long-term member pharmacy mail order utilization
Develop, enhance and optimize existing Humana business, member pharmacy referral sources (channels)
Identify new, unique opportunities to identify incremental growth initiatives
Identify, develop and grow new business (channel delivery) partnerships
Build DRI relationships with key business (channel) leaders: Level 1 – Contact DRI, Level 2 - Business owner DRI
Establish processes and actions needed to leverage new channels in a manner to support their business outcomes, while leveraging the newly aligned partner to source member referrals to the Pharmacy Education team.
Specify data, reporting and trending criteria needs to best assess effectiveness of channel performance, identify trends to uncover and optimize previously unforeseen incremental growth opportunities
Initiate and drive adoption of campaigns, processes and pilots which our aligned business partners will support that will enhance business outcomes and grow referrals to the Pharmacy Education Team
Assure success measures and clearly established and the ability to track, trend and react to data which speak to outcomes.
Identify and guide the development of support materials needed enhance member referrals to include but not limited to: Informational pamphlets, educations and training materials, reference documents, contact communications, incentives, etc.
Assure the Pharmacy Integration Team and it’s strategies remain agile and evolve with the changing needs and processes of the aligned business/channel partners
Bachelor's degree in business, or a related field
Experience in healthcare, PBM industry or related business
5+ years of experience leading and developing a team
Experience working in a matrixed environment
Experience working with initiatives associated with Humana at Home, Kindred at Home, In-Home Wellness Assessment, or Retail Contact Center
Project Management Certification
Scheduled Weekly Hours
Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.
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