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RICOH USA INC Field Service Office Products Support Technician (22-02573) in Davenport, Iowa

**This position offers up to $1500.00 SIGN ON BONUS for new Ricoh Team Members!!**iRicoh USA is looking for talented individuals to join our team as a Field Service Office Products Support Technician in the Davenport, IA. As a global technology leader, our Field Service Support Technicians provide onsite support to Ricoh's full line of office products.? Ricoh USA also partners with leading technology companies to provide onsite support for products in the robotics, cash recycling, intelligent locker, and smart kiosk industries.iiIn this role, you will make an impact in the following ways:iCompleting preventative maintenance and/or general repair activities on Ricoh office products or third-party products at the customer site with minimal direction.iEngaging with customers in a courteous, polite and professional manner.iApplying the use of specialized training and following documented procedures and policies to diagnose and complete product repairs, including replacing required parts and supplies.iCompleting training in line with skill and business requirements.iAdhering to all our relevant Health, Safety and Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.iTo be successful in this role you will need the following:iPrevious work experience with electrical-mechanical functions, general repairs, or similar fieldwork is highly preferred.iWe will provide entry level training for a candidate with other relevant experience and skills.iHigh school diploma or equivalent - trade school or apprenticeship is a plus.iEmploy a unique combination of technical acumen and strong, positive customer service skills.iiServe as a customer advocate while at the same time serving as brand ambassadors for the business.iiInquisitive, knowledgeable, punctual and meticulous in their work.iCompTIA certifications desired (A+, IT Fundamentals, CompTIA Security+, CompTIA Network+).iA basic knowledge of electronics, mechanics, and network connectivity.iCapable of electrical repair and maintenance with minimal supervision.iiMust be legally eligible to drive and have a clear driver record.i Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy.iAbility to support after hours / weekend calls (if required).iStrong customer service skills and professional presence.iSelf-motivated and capable of working independently.iiCompensation and BenefitsiHourly compensation range commensurate with job duties and competitive market requirements.iThe final salary offer will be determined after taking into account relevant factors, including a candidateis qualifications and experience, where appropriate.i Compensation includes eligibility for a quarterly Short Term Incentive bonus based on individual, team, and company performance.iEmployee are compensated for the use of their personal vehicle, through a federally regulated and accredited reimbursement program.iAt Ricoh USA, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.iiPhysical Requirements:iAbility to lift/move 50 or more pounds, stand, climb, bend, kneel, stoop, and reach freely.iAbility to work both indoors and outside in all-weather and sit/drive for daily travel.iiRicoh offers a full portfolio of benefit and employee programs such as:iQuarterly Short-term Incentive Program (bonus program)iMedical CoverageiiVision CoverageiDental CoverageiShort/Long Term Disabilityi401K program, with Company MatchingiTerm Life and AD-D InsuranceiSpouse and Dependent Life InsuranceiFlexible Spending AccountiEAP and Work Life BenefitsiPaid Time off Benefits including Vacation, Sick, and

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