Job Information
The Warrior Hotel Group Front Desk Agent in Davenport, Iowa
Front Desk Agent
Job Details
Level
Experienced
Job Location
Hotel Blackhawk - Davenport, IA
Remote Type
N/A
Position Type
Full Time
Education Level
High School
Salary Range
$15.00 - $16.00 Hourly
Travel Percentage
Undisclosed
Job Shift
Any
Job Category
Undisclosed
FRONT DESK GUEST SERVICES
We are looking for a vibrant, outgoing, friendly, smiling Front Desk agent to join our team at Hotel, Blackhawk, a Marriott Autograph Collection hotel in downtown Davenport, Iowa. Hipstoric, describes our hotel, a wealth of history along with a hip atmosphere. We are looking for candidates that share our company values of passion, humility and perseverance. This will be a person that can share his or her passion for hospitality with our guests!
THIS IS A SECOND SHIFT FULL TIME POSITION WITH A COMPLETE BENEFIT PACKAGE AFTER 90 DAYS TO INCLUDE HEALTH INSURANCES, COMPANY PROVIDED $50,000 LIFE INSURANCE, SUPPLEMENTAL INSURANCES, PTO, HOLIDAY PAY, MEAL - TRAVEL DISCOUNTS, CAREER OPPORTUNITIES AND MORE !
Job duties include:
Guest Services: 90%
Approach all encounters with guests and employees in a friendly, service-oriented manner
Anticipate and respond to guest requests
H andle billing questions or inquiries
Check guests in and out of the hotel
Administrative: 10%
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working
Comply at all times with hospitality standards and regulations to encourage safe and efficient hotel operations; exceeding Marriott standard
Responsible for safety, sanitation, and cleanliness of service areas
Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments
Have knowledge of the hotel guest rooms, their locations, and amenities
Conduct a daily house count and expected arrivals and departures
Qualifications
QUALIFICATIONS/SKILLS: each essential duty satisfactorily. skill, and/or ability required.
To perform this job successfully, an individual must be able to perform The requirements listed below are representative of the knowledge,
Ability to read and write in English
Ability to read and comprehend instructions, short correspondence, and memos
Ability to write correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees
Must be outgoing and friendly and be able to remain calm in stressful situations
Must have the ability to communicate in a positive and understanding manner
Must be able to pass a background check
DESIRED QUALIFICATIONS: High school diploma or equivalent.Associate’sdegree in hospitalityor related field preferred.
PHYSICAL DEMANDS: While performing the duties of this job, the person must be able to remain ina stationary position. The person must be able to constantly operate a computer and telephone to communicate with potential guests.
WORK SCHEDULE: AVAILABILITY MUST INCLUDE WEEKENDS AND HOLIDAYS.