Per Mar Security Services Midwest Alarm Services-Service Sales Representative  in Davenport, Iowa

Midwest Alarm Services-Service Sales Representative


Job Summary:

The Customer Service Coordinator is responsible for coordination of Midwest Alarm service and inspections on a daily & monthly basis. This person will also be responsible with invoicing of both service and inspections.

*Essential Functions and Responsibilities:

  • Review shift reports daily and follow up with any customer issues.

  • Review Sedona service queue and email work tickets to Technicians.

  • Schedule monthly inspections for following month.

  • Issue the correct parts to the correct work orders and verify work orders for accuracy. Input time on work orders on a daily basis and print/verify payroll for service.

  • Pull parts for jobs and service technicians and have items ready when technician arrives each day.

  • Invoice service and inspections.

  • File service reports and fire alarm inspections to internal server.

  • Schedule service calls and assignment of job duties for technicians.

  • Track and report all service work done.

  • Perform other duties as assigned by the Area Manager, General Manager or Operations Manager.

  • Maintain a positive work atmosphere by interacting with the Midwest Alarm Services internal/external customers (including, but not limited to: current customers, prospective customers, clients, vendors, co-workers, supervisors and management) in a mutually respectful manner regardless of race, color, religion, gender, national origin, age, disability, veteran status, sexual orientation and all other protected classes.

  • Adhere to the highest standards of ethical business conduct and compliance by acting lawfully, ethically, honestly and professionally in the performance of their jobs at all times as well as be in compliance with company policy and procedures as it relates to their job function.

  • When appropriate, inform customers of Midwest Alarm Services of products and services and refer business to appropriate department.

  • As this position develops, the employee may be assigned additional duties or special projects as deemed necessary by management.

  • Assume responsibility for understanding and complying with Midwest Alarm Services attendance expectations.

Position Requirements

Education and/or Experience:

  • High School Diploma or GED is required.

  • Related experience/training is preferred.

  • Experience with computers including MS Word and Excel is required.


  • Must have ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

  • Must have good written and verbal communication skills to write routine reports and correspondence.

  • Must have ability to speak effectively before groups of customers or employees of organization.

  • Must have ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

  • Must have ability to apply common sense understanding to carry out detailed written or oral instructions, and deal with problems involving a few concrete variables in standardized situations.

  • Must have a high level of accuracy, attention to detail and organization skills.

  • Must be able to handle multiple projects effectively on a regular basis. Must possess the values important to Midwest Alarm Services – Integrity, Communication, Excellent Service, and Accountability.


Ability to operate a variety of office equipment to include but not limited to personal computers, printers, scanners and calculators. Working knowledge of Microsoft Office products required.

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.

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