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Humana Senior Workforce Management Professional in Davenport, Iowa


The Senior Workforce Management Professional applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance). The Senior Workforce Management Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.


The Senior Workforce Management Professional assesses organizational staffing and identifies requirements and solutions to meet workforce objectives. Provides analysis of talent and staffing needs based on strategic planning at the enterprise level. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, change management, and constantly rethinks routine. Work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments. Able to summarize complicated, multi-layered issues and/or resolutions to all levels of leadership. This position will have three direct reports supporting two different departments (Retail Market Clinical and CPS Quality) within the company.


  • Research best business practices within and outside the organization to establish benchmark data

  • Collaborates with multiple departments to support the business area's strategic outcome. Including, but not limited to: IT, Finance, Operations, Shared Services

  • Identify, assist in building, communicate, and analyze Operational performance measures and metrics to partner and recommend business practices and procedures that focus on increased productivity and reduced cost; technical and/or operational

  • Educate business partners and internal team on fundamentals of workforce management objectives and how it will support the area's overall mission and objectives

  • Leading a team of three direct reports and focusing on priorities of how to get work accomplished while maintaining associate and business partner engagement

  • Connect Verint tools with staffing model inputs - Timekeeping, Productivity KPIs, etc.

  • Proactively identifying barriers and challenges

  • Clearly and effectively communicate to all levels of leadership and front-line associates

  • Drive Verint utilization in supported business areas while collecting feedback and requirements to apply in a clinical workstream

Required Qualifications

  • Bachelor's degree and/or equivalent work experience

  • At least 3+ years of Workforce Management experience

  • Experience in either Operations or a supporting role to a Clinical and/or Quality team.

  • Comprehensive knowledge of Microsoft products: Excel, PowerPoint, Visio, SharePoint Online

  • Excellent written and oral communication skills

  • Proficient presentation skills

  • Strong analysis, critical thinking, and analytical problem solving skills

  • Ability to handle multiple tasks and deadlines with attention to detail

  • Collaborative with multiple departments while focused on the strategic outcome

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

  • Flexible, adaptable

  • Proven ability to manage successfully multiple, competing priorities simultaneously.

Preferred Qualifications

  • Advanced Degree

  • Prior experience in Process or Project Management

  • Experience with Verint

Work At Home/Remote Requirements

  • Must ensure designated work area is free from distractions during work hours and virtual meetings

Additional Information

Working in the state of Arizona must comply with the Tobacco Free Hiring Policy and upon offer will be subjected to nicotine testing as part of a 10-panel drug test

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will have a set of interview questions and you will provide recorded video responses to each question. You should anticipate this interview to take about 15 - 20 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from with instructions to add the information into the application at Humana's secure website.

Scheduled Weekly Hours