divvyDOSE Supervisor of Enrollment in Davenport, Iowa
divvyDOSE is a new kind of home-delivery pharmacy in a hyper-growth phase focused on adherence packaging.Our company is professional but fun, dedicated yet quirky. We are fast-paced, highly-motivated doctors, pharmacists, pharmacy technicians, and support staff who focus on health and wellness (and if we’re being honest, sometimes pizza) and most of us have slight obsessions with our pets. We want to make a difference in the lives of our customers by treating them like friends and family. We offer a work-hard, play-hard environment with competitive pay and a comprehensive benefit plan.
Our vision is to fix and reimagine healthcare for everyone. Our mission is to engage customers by fixing all the problems around getting and taking their medications. We've taken the first step by simplifying adherence.
We’re now part of Optum and the UnitedHealth Group family of businesses, backed by the resources of a global health organization working to help people live healthier lives and to help make the health system work better for everyone. Are you looking for a way to create next-level results with a human-level approach? Then look at opportunities with divvyDOSE, where changing the world is just one result of doing your life’s best work.
Our Enrollment Team is powered by an energetic group of employees who connect with customers regarding divvyDOSE.
We are seeking an experienced Supervisor to lead our New Customer Enrollment Operations team for a fast-growing, customer obsessed, multi-shift, national retail pharmacy committed to improving customer medication outcomes through the utilization of adherence packaging and world-class data management. Responsibilities include, but are not limited to, call center management, coaching, motivation, training, development, giving feedback and guiding employee performance through metrics from customer data management, root cause analysis and the continuous improvement of front line operations.
The ideal candidate should possess the following:
A proven ability to identify operational challenges and/or opportunities by analyzing the available data, develop and execute plans to fix problems and take advantage of new business opportunities.
Experience coaching, motivating, training, developing, and guiding employee performance with a team of 6+. Experienced in observations, metrics analysis and feedback devices such as side by sides, quality call auditing, and data driven performance.
Uses strong knowledge of customer systems, products/services and leadership skills to oversee and guide employees to meet performance and customer service objectives. Reviews and evaluates staff on ability to meet those objectives. Directs and advises improvement strategies when objectives are not met. Administer the appropriate disciplinary action as warranted.
Proven superior communication skills, both with teams and upper management.
Strong technical skills and time management skills.
Looking for a strong leader who is a cultural fit and excels in a fast-paced, dynamic, rapidly changing organization.
Excellent team coaching and development abilities.
1+ years management/supervisory experience.
Strong attention to detail, ability to multitask, highly organized.
Ability to understand strategic vision and then execute on a team/departmental level.
Experience holding team members accountable for daily/monthly goals in a metric-driven organization and coach employees to drive results.
Associates Degree or equivalent job experience
Preferred: Call Center background, sales, and/or Healthcare Experience is a plus.
Additional Requirements: Must be legally eligible to work in the United States.
Employment is contingent upon successful completion of a drug screening and background check.
In addition to competitive salary and a unique opportunity to thrive at a growing company, divvyDOSE offers various formal benefits as well.
INSURANCE, PAID TIME OFF, & RETIREMENT
Full-time employees receive Sick days, Vacation days, and Holiday Bonuses as well as employer-paid Medical (including a Health Savings Account with an employer contribution), Dental, Vision, and Life insurance. In addition, we're proud to offer Voluntary Life & AD&D, Short Term Disability, and Long Term Disability coverage. A 401k plan with employer contribution is available, too.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing. Employment with divvyDOSE is AT-WILL, and can be terminated at any time, for any reason, by either party.