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Zoom Business Development Manager - Service Providers in Des Moines, Iowa

Team Overview:

  • The Service Provider Business Development team is responsible for establishing new partnerships, routes to market and business strategies to enhance Zoom’s market differentiation and coverage. We are accountable for the identification, on-boarding, enablement and long term success of our Service Provider partners. We work closely with cross-functional teams to establish clear business priorities and measurable objectives. The Business Development Manager will partner cross-functionally to develop and execute against a partner strategy for PARTNER ABC. This role will blend business development, relationship management, operational and technical acumen with strong cross-functional leadership skills.


  • Develop and manage partnership with US Telecoms Partners

  • Act as the internal evangelist

  • Collaborate with sales, product, product marketing and engineering to define business strategy, and execute on initiatives in support of the plan

  • Identify and drive new business development opportunities within the US Partner.

  • Coordinate with Zoom HQ stakeholders to drive priority and accountability for new service offerings and strategic initiatives

  • Collaborate with the Partner and Zoom sales teams

  • Partner with Zoom legal to structure commercial agreements that align with long term strategic objectives

  • Exceed quarterly targets.

  • Build and execute GTM strategies to drive MRR bookings

  • Partner management - build relationships and act as a single point of contact across partner sales, product, marketing, engineering and executive teams

  • Partner alignment - Drive alignment and regular communication between key Zoom and PARTNER ABC stakeholders

  • Establish, monitor and report on key performance indicators (“KPI”)


  • 8+ years experience in a business development or similar role

  • Demonstrated relationships and experience in working with Telecoms Partners

  • Deep experience working with collaboration software, voice and/or networking services

  • Background in SaaS business development, product management and/or product marketing strongly preferred

  • Demonstrated background structuring and negotiating complex commercial agreements

  • Extensive background leading global cross-functional teams in a rapidly scaling, dynamic environment

  • Strong interpersonal and team building skills; ability to work with a diverse team and influence/drive change across functional and business boundaries

  • Consistent track record of exceeding expectations

  • Ability to quickly establish C-level rapport and credibility. Experience building complex strategies, gaining executive buy-in on key initiatives

  • Highly motivated, self-starter mentality with a proven ability to drive projects to closure

  • Demonstrated expertise in building efficient processes between vendor and partner

  • Experienced in task prioritization, workload and escalation management

  • Excellent communication skills, both verbal and written, and tactful diplomacy

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Explore Zoom:

  • Hear from our leadership team (;!!K5ATeMLGHIlgtw!N_9bFG2WvSVHNjvQfjuOpRN_CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$)

  • Browse Awards and Employee Reviews on Comparably

  • Visit our Blog (

  • Zoom with us!

  • Find us on social at the links below and on Instagram (

Zoom helps people and businesses stay connected so they can get more done together. We’re the go-to communications platform for small and large businesses alike, and growing rapidly with employees working to deliver happiness across the globe. We're also proud to have a positive social impact by enabling continuity for educational institutions, governments, the healthcare sector, and many other essential industries.

From meetings, chat, and phone, to webinars and online events, companies trust Zoom to power all their communication needs. Our secure, reliable, video-first cloud platform offers a frictionless experience that is simple to manage, delightful to use, and friendly to build on.

Our core value is Care. To show our employees we care about their happiness and recognize their value, we employ above-market and progressive compensation programs. We believe this is achieved by analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Our CEO, Eric S. Yuan, founded Zoom in 2011 as a video-first communications platform focused on delivering happiness to customers worldwide. We're proud to be a recognized Leader in the 2020 Gartner Magic Quadrant for Meeting Solutions and Unified Communications as a Service, winner of the 2020 Forbes Cloud Computing Awards for Best Product, winner of the Frost & Sullivan 2021 Connected Company of the Year award, and a Leader in the IDC MarketScape for European Collaboration Tools for Education, 2020.