CBRE Business Integration Director, Remote in Des Moines, Iowa
Business Integration Director, Remote
Areas of Interest
Administrative, Transaction Management
New York City - New York - United States of America, Remote - US - Remote - US - United States of America
Provides the day-to-day management, supervision, guidance, and instruction of team to ensure on time, in scope, within budget transition services for incoming client business as well as expansion of existing business. Manages workload assignment of team members, ensuring adequate team / project distribution as appropriate. Manages and resolves escalations on transitions while keeping the Senior Director apprised; seeks counsel as required.
Manage and cultivate relationships across the business line, within all teams and Partners to ensure a collaborative synergistic approach to all transition activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Organizes and formally supervises the work product and performance of staff responsible for providing transition administration services for assigned clients. Collaborates with Senior Director to establish performance objectives for staff, monitor progress and report accomplishments. Promotes a team environment while empowering direct reports to manage their workload independently and appropriately within team best practices and protocols. Provides Executive Oversight of Transition Projects.
Conducts systematic periodic review of staff transitions to include transition scope, budgets and timelines to determine risk, audit, accuracy and value.
Manages transition escalation issues. Establishes remediation plans, engages resources and coordinates as appropriate. Communicates with the client / BAU on the status of their escalation and any relevant findings obtained during the escalation and remediation. Counsel and train Transition Managers after escalation close out on recommendations to avoid root causes in the future. Use escalation lessons learned as training tool for entire team.
Participates in the review of pricing models for new business. Participates in the ongoing review of Transition invoices among staff and PS Finance. Provides counsel, as needed, regarding the appropriate process or delays that may occur, ensuring delays are remediated appropriately. Ensures internal staff are responsible for overall review, comment, and submissions.
In certain instances, performs Transition kick off meetings and engagements with clients prior to the engagement of a Transition Manager as appropriate. Engages as Lead for high profile projects where designated by Senior Management.
Identifies, develops, obtains leadership approval for, and implements process improvement initiatives. Communicates best practices and provides training for the transition team to ensure consistent use of established business and transition practices across regions. Establishes a forum for ongoing review and refinement of methods of performing transitions.
Owns the documentation of new Transition process improvements and edits to existing processes in the master Transition Playbook template. Takes Ownership of key tools as designated by Senior Director.
Participates in PS Leadership meetings, leads team calls for the Americas team, ensuring appropriate training topics are setup across the course of the year and that team members are participating fully.
Performs other duties as assigned.
Provides formal supervision to individual employees within single functional or operational area. Identifies need for Staff recruitment for Transition Manager roles based on upcoming pipeline. Effectively recommends direct reports for opportunities, promotion, advancement, corrective action, and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime if appropriate and within budget. Prepares and delivers performance appraisal for staff. Mentors, inspires and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree from a four-year college or university with Accounting, Finance or Real Estate plus a minimum of 10 years commercial real estate experience. Experience in property management or real estate accounting preferred.
CERTIFICATES and/or LICENSES
Ability to comprehend, analyze, and interpret the most complex business documents as well as business situations. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches, and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
OTHER SKILLS and/or ABILITIES
In depth understanding of lease administration functions and services. Advanced knowledge of computer software and hardware (i.e. Microsoft Office Suite Products). Experience with desktop, graphics, and presentation software and technology.
SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting team deadlines. Errors in judgment may cause long-term impact to subordinates, clients, co-workers, departments and/or line of business.
•*Colorado Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Business Integration Director position is $115,000 annually and the maximum salary for the Business Integration Director position is $125,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.
CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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