Job Information
SHAZAM Chargeback Specialist in Des Moines, Iowa
Chargeback Specialist
Location Des Moines, IA
Job Code 885
# of openings 1
Apply Now (https://phh.tbe.taleo.net/phh04/ats/careers/v2/applyRequisition?org=SHAZAM&cws=37&rid=885)
Do you enjoy assisting clients by performing research to provide a resolution quickly and accurately to their debit card dispute claims? Are you looking for a challenging opportunity that includes following detailed procedures? If you have a strong background in retail banking, financial service operations, or previous dispute investigation experience, we have the job for you here at SHAZAM as a Chargeback Specialist!
We’re looking for a dedicated and detail-oriented team member who is ready to utilize their organizational, prioritizing and analyzing skills to process debit card transaction disputes. You’ll be challenged to thoroughly to learn multiple EFT networks’ rules and regulations, multiple computer systems, and utilize your knowledge to accurately and efficiently investigate cardholder debit card dispute claims for our member financial institutions. Hours are generally between 7:00 am to 5:00 pm, Monday through Friday. Don’t miss this opportunity to join SHAZAM and start a new challenging career!
What you’ll do:
Apply knowledge of Mastercard/Visa rules and regulations to process chargebacks timely and accurately.
Ability to prioritize work and perform several tasks at once and coordinate the completion of these tasks by their deadlines.
Produce various daily, weekly, and/or monthly statistical reports on work volume.
Ability to think independently and provide self-motivation and direction, solve various problems, and make informed rational decisions and recommendations.
Ability to assist financial institution and internal partners with reconciliation of debit adjustments and exception activity.
Apply knowledge of Regulation E guidelines to ensure dispute case compliance guidelines are met.
What skill you need:
Ability to work in a fast paced, deadline driven environment.
Strong organizational, multi-tasking, and prioritizing ability.
Strong attention to detail and accuracy.
Experience in retail banking, claims processing, or document processing.
Work efficiently within multiple systems, at the same time, which include a dispute claim platform, internal/external applications, and Microsoft Office (Word, Excel, Outlook).
Possess professional communication skills - written, telephone, and internal communication platforms.
Work with other team members and departments to resolve client and consumer claims.
What makes you stand out:
Prior knowledge of consumer debit card disputes.
Bank/Credit union back office or other retail banking experience with settlement and account adjustments.
Experience processing disputes/chargebacks, representments, and additional chargeback processes with Mastercard and VISA.
Starting annual salary from $42,400 to $52,200 *
*Actual compensation will be based upon factors such as geographic location, experience, education, and/or skill level and will be finalized at the time of offer.
The Strength of SHAZAM
SHAZAM’s an independent company in the thriving financial services industry. We offer a dynamic, fast-paced work environment where you'll be challenged and rewarded for your achievements. Our employees’ professional growth and development is top priority, and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening community financial institutions. We’re a trusted partner to our valued customers providing answers, choice and innovation with an impeccable level of customer service — a level unmatched in the industry. And here’s the best part. We’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. As an employee here, you’ll get to know everyone from the front line to the CEO, and be a part of a highly collaborative work environment.
Benefits
Join SHAZAM and be a part of a motivated and vibrant group of people. We offer highly competitive salary packages and attractive benefits:
Comprehensive benefits package including medical, dental, and vision, plus flexible spending accounts
Retirement plan, plus financial planning assistance
Paid time off, paid parental leave, volunteer time off, and paid corporate holidays
Educational assistance
Casual dress
Wellness programs, on-site fitness center and fitness reimbursement
Life insurance and disability plans
Employee rewards, recognition programs and employee referral program
Flexible hours
Two Des Moines area facilities with secure building access and free on-site parking. (Johnston office is located in a greenbelt area).
AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
PROTECTED VETERANS AND INDIVIDUAL WITH DISABILITY
Visa Sponsorship: This position is not eligible for sponsorship for work authorization by ITS, Inc. Therefore, if you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time.
If you believe you are receiving communications related to this position from someone other than SHAZAM, please email HumanResourcesGroup@SHAZAM.net. SHAZAM will not ask you to share financial information as part of the application process.
If you’re interested in this position, click the Apply Now button below to apply online.