Job Information
Iowa Department of Administrative Services Clerk Specialist - SHIIP in Des Moines, Iowa
Clerk Specialist - SHIIP
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Clerk Specialist - SHIIP
Salary
$36,628.80 - $53,788.80 Annually
Location
Des Moines - 50315 - Polk County, IA
Job Type
Full-time
Job Number
25-01717
Agency
216 Department of Insurance & Financial Services - Insurance
Opening Date
12/20/2024
Closing Date
12/30/2024 11:59 PM Central
LinkedIn Tag
#LI-POST
Point of Contact
employment@iid.iowa.gov
Description
Benefits
Questions
Job Description
SHIIP/SMP Customer Services Specialist —Iowa Insurance Division
The Senior Health Insurance Information Program (SHIIP) and Senior Medicare Patrol (SMP) are services of the Iowa Insurance Division, funded by federal grants and the state of Iowa. A network of 300+ volunteer counselors and 140 sponsor sites provide SHIIP and SMP services across the state.
SHIIP helps Iowans on Medicare with questions and problems related to Medicare and their health insurance options. SMP’s goal is to help Iowans prevent, detect and report Medicare
fraud.
This position is lead for the SHIIP/ SMP Consumer Assistance Toll Free Line, responding to consumer calls from across the State. With the support of the SHIIP/ SMP team, this role will respond to basic Medicare questions, connect consumers to their local SHIIP/ SMP office, and refer complex cases as needed. Medicare experience is not necessary, appropriate training and resources will be provided for the right candidate.
This position is located at 1963 Bell Avenue, Des Moines, with teleworking available one day per week.
Consumer Assistance Toll-Free Line
Answer questions presented by callers accurately and adequately
Refer callers to local SHIIP/ SMP offices when appropriate.
Complete any follow-up to calls necessary, including subject matter research.
Alert director to actual or potential problems experienced by callers.
Be courteous, competent and professional with callers.
Communicate concerns, questions, suggestions for 800# and program improvements to director.
Work to increase knowledge base and keep it current. (Medicare, Medicare Supplement Insurance and Health Insurance)
Data Entry
Complete required program reporting and perform data entry.
Perform data entry of counseling and outreach reports, and other reports as required.
General Clerical Duties
Assist staff with assembling materials for program activities and mailings.
Faxing and scanning as requested.
Key Skills
Commitment to serving Medicare beneficiaries and vulnerable populations.
Fluency in Spanish strongly preferred.
Attention to detail, strong written and verbal communication skills.
Willingness to learn from training, colleagues and volunteers to build Medicare knowledge.
Enjoys working as part of a team.
Prefers working in a busy environment.
Flexibility and a good sense of humor.
Employer Highlights
The Iowa Insurance Division is a well-respected employer. We are focused on providing excellent customer service while offering a wonderful team atmosphere and a respect for work-life balance. We have a competitive total compensation package for all of our full-time employees, including:
Iowa Public Employees Retirement System (IPERS)
Retirement Investors Club (RIC)
Flexible Working Environment
Health, Dental and Vision Insurance
Vacation Leave
Sick Leave
Paid Holidays (9 days/year)
Flexible Spending Accounts
Life Insurance
Long-Term Disability Insurance
Minimum Qualification Requirements
Experience equal to three years of full-time clerical or closely related work;
OR
an equivalent combination of education and experience, substituting graduation from high school, G.E.D. equivalency or satisfactory completion of a recognized correspondence or formal job-related training course at the high school or equivalent level such as that offered by WIN, OEO, CEP, CIVEC or similar programs, for one year only of the required experience;
OR
an equivalent combination of education and experience, substituting nine months or thirty semester hours coursework in an accredited business school, college or university for each year of the required experience;
OR
certification from the State of Iowa Administrative Assistant Certificate Program will substitute for six months of the required experience;
OR
employees with current continuous experience in the state executive branch that includes the equivalent of eighteen months of full time experience as a resident treatment worker or Clerk–Advanced.
For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/class_and_pay/JobClassDescriptions/ClerkSpecialist-00018-90018.pdf)
Why Choose the State of Iowa?
At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.
Our Robust Benefits Package Includes:
Competitive Compensation:
Enjoy a competitive salary that reflects directly on your skills and expertise.
Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.
Health and Wellness:
Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.
Retirement Planning:
We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .
Paid Time Off:
Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.
Professional Development:
Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.
Employee Assistance Program (EAP):
We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.
Diversity and Inclusion:
Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.
Join Us - Elevate Your Career:
Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
Yes - I understand and agree.
No
02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
03
How many years of experience do you have of full-time employment in clerical or closely related work?
No experience to less than 1 year
1 year to less than 2 years
2 years to less than 3 years
3 years or more
04
If you have a high school diploma/GED - how many years of full time clerical or closely related work do you have? NOTE: Satisfactory completion of a recognized correspondence or formal job-related training course at the high school or equivalent level such as that offered by WIN, OEO, CEP, CIVEC or similar programs would substitute for high school/GED completion.
No experience to less than 1 year
1 year to less than 2 years
2 years or more
Not applicable - I do not have a high school diploma/GED or equivalent
05
How many years of experience in full time clerical or closely related work AND education do you have? Nine months or thirty semester hours of coursework in an accredited business school, college or university may substitute for one year of the required experience.
No education/experience to less than 1 year
1 year to less than 2 years
2 years to less than 3 years
3 years or more
06
If you have completed the certification from the State of Iowa Administrative Assistant Certificate Program: How many years of experience in full time clerical or closely related work AND education do you have? Nine months or thirty semester hours of coursework in an accredited business school, college or university may substitute for one year of the required experience.
N/A
No education/experience to less than 1 year
1 year to less than 2 years
2 years to less than 2 1/2
2 1/2 years or more
07
If you are a CURRENT employee for the State of Iowa (executive branch): How many years of full-time work experience in the state executive branch do you have in the classification of either a Resident Treatment Worker or Clerk-Advanced?
No experience to less than 1 year
1 year to less than 1 1/2 years
1 1/2 years or more
Required Question
Agency
State of Iowa
Agency
216 Department of Insurance & Financial Services - Insurance
Address
1963 Bell Ave
STE 100
Des Moines, Iowa, 50319
Website
https://iid.iowa.gov/
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