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Client Executive - Pharmacy Solutions

Overview of Position

The Client Executive role embodies all the Change Healthcare core values in serving our most valued customers. This position is responsible for revenue retention and growth, customer satisfaction, opportunity generation, and relationship management.

What will be my duties and responsibilities in this job?

• Serve as primary day to day contact for pharmacy customer base; develop and maintain strong relationships with assigned customers

• Assist in product recommendations, client onboarding, new client implementation, and training

• Develop and execute on strategic account plans

• Understand and manage customers business needs across multiple product offerings; provide subject matter expertise to Change Healthcare Pharmacy Solutions

• Coordinate and lead agenda-based customer meetings, provide follow up notes and own progress of action items

• Prepare and present quarterly business reviews to key customers

• Understand complex customer scenarios and quickly determine next steps towards mitigation/resolution

• Create and analyze customer specific reports leveraging internal BI Tool

• Provide customers with recommendations based on data and analytic insights

• Monitor customer contractual requirements and ensure obligations are being met

• Work collaboratively across many cross functional teams.

• Identify upsell/cross-sell opportunities by identifying and developing customer needs

• Represent company at industry and customer trade shows/conferences

• Update and maintain internal lists and documentation

• Utilize CRM Tool

What are the requirements needed for this position?

• 2+ years Account Management or customer facing experience

What critical skills are needed for you to consider someone for this position?

• Healthcare experience required, retail pharmacy experience highly preferred

• Self-starter with a customer centric approach, organizational skills, ability to work closely across several levels of the organization.

• Strong communication, presentation, and relationship building skills.

• Proficiency in Microsoft Office Suite

• Experience using CRM tool (Salesforce preferred)

What other skills/experience would be helpful to have?

• Bachelor’s degree or equivalent experience

• Ability to build strong relationships internally and externally

• Business Acumen – strong understanding of the client’s needs

• Problem solving; leverage appropriate technical and solution resources to resolve issues

What are the working conditions and physical requirements of this job?

• General office demands/Home office

How much should I expect to travel?

• Up to 25% travel requirement

• Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

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Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) .

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.