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Public Consulting Group Client Success Partner in Des Moines, Iowa

Overview

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, technology, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG employs approximately 2,000 professionals worldwide—all committed to delivering solutions that change lives for the better. The firm has extensive experience in all 50 states, Canada, and a growing practice in Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com .

Responsibilities

*Please note this is a remote role but preference is for those based in the Atlanta area.

Client Success Partners will be integral members of the Client Success functional area within the School-Based Services (SBS) Center of Excellence (COE). This position will be responsible for holistically engaging client stakeholders in School-Based Services programs. Client Success Partners will be responsible for managing, maintaining, and growing client relationships with state agency and/or local education agency stakeholders across multiple states/projects. This will be accomplished through direct client interaction, as well as collaboration with Regional Teams. This role must effectively integrate capabilities in client management and project management in addition to promote strong connectivity with the other Client Success Partners and their functional area counterparts across Operations, Technology, Policy Regulatory, and Program Integrity.

Responsibilities:

Clients

  • Understand Federal, state, and local Medicaid policies as they pertain to our education clients

  • Create holistic state-specific strategies to: (1) drive client reimbursement optimization and program expansion and (2) identify risk factors and execute mitigation strategies

  • Focus on developing long-term client relationships – expand influence, increase retention, solve issues, and drive satisfaction

  • Model best practices in terms of client, project, and change management

  • Lead client engagements/interactions (e.g., status update meetings)

  • Proactively identify problems and provide solutions to clients

  • Build client excitement in terms of new features, functionality, and services

  • Provide feedback to the Client Success Director(s) and other functional area staff regarding the evolving needs of our clients and how we can remain responsive, competitive, and good partners

Collaboration & Coordination

  • Contribute to a professional and respectful team dynamic with a culture of mutual accountability

  • Deliver results in terms of client success metrics, both individually and collaboratively

  • Collaborate and coordinate with Regional Teams and other functional areas to meet our clients’ needs.

Qualifications

PCG is a fast paced, energetic environment with dedicated professionals who are passionate and committed to the core values of the organization. Successful candidates must be willing to operate in both a team situation and autonomously with minimal supervision. They must possess strong skills in the areas of interpersonal communication, analysis, critical thinking, attention to detail, multi-tasking, and oral and written communication.

Other essential qualifications include:

  • Proven success at client relationship building

  • Effective communication skills (presentation, facilitation, and written) 

  • Collaboration skills (with peers, staff, and leadership) 

  • Ability to be decisive, consistent, transparent, and open to feedback

  • Highly organized and skilled at prioritization 

  • Strong analytical, interpersonal, organizational, research, time management, problem-solving skills.

  • Use problem solving approaches to improve upon current processes.

  • Good judgment in prioritizing and completing tasks, and in seeking guidance when needed.

  • Willingness to contribute in a team environment.

Preferred Location: Atlanta, GA

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EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

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Job Locations US | US-GA-Atlanta

Posted Date 4 weeks ago (10/31/2022 3:52 PM)

Job ID 2022-8409

# of Openings 1

Category Customer Service/Support

Type Regular Full-Time

Practice Area Education Services

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.

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