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Meta Community Escalations Specialist, Risk and Response in Des Moines, Iowa


Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click “Apply to Job” online on this web page.

Required Skills:

Community Escalations Specialist, Risk and Response Responsibilities:

  1. Interpret and enforce company terms of service, standards, and policies, including the Company Standards, Advertiser and Commerce Policies.

  2. Investigate, troubleshoot, and drive the most sensitive and complex escalations of public interest involving regulatory and legal requests to resolution, and communicate to cross-functional partners.

  3. Review, investigate and process reported escalations across the product suite and respond to sensitive global partners’ inquiries, including incoming reports of alleged legal rights infringement and escalated user, press and partner inquiries.

  4. Gather, analyze and utilize relevant data and escalation trends to develop improvements to the overall escalation process, provide recommendations for process, policy and product improvements.

  5. Leverage data to provide insights about user behavior and to inform business decisions.

  6. Track current incoming volumes and trends in order to create forecasting models for operational insights.

  7. Handle high pressure escalations and grey areas, and collaborate with cross functional experts, when appropriate, to resolve issues swiftly.

  8. Coordinate with global cross-functional teams to problem-solve and develop solutions.

  9. Address sensitive content issues.

  10. Telecommuting is permitted from anywhere in the U.S.

Minimum Qualifications:

Minimum Qualifications:

  1. Requires a Bachelor’s degree in International Affairs, Public Affairs, Economics, or a related field and 36 months of work experience in the job offered or in a related occupation. Foreign equivalent accepted. Experience must include 36 months involving the following:

  2. Online operations and internal case work

  3. Driving high-priority regulatory and legal cases through process of resolution

  4. Interpreting internal account data and signals to effectively detect and understand integrity risks

  5. Informing key stakeholders of ongoing risk trends for better risk mitigation strategies

  6. Conducting complex investigations dealing with legal, reputational risks

  7. Managing an internal Customer Relationship Manager software (CRS) focused on customer management

  8. Implementing quality control procedures in review processes

  9. Managing external vendors in Latin America

  10. Helping clients obtain social media reviews

Public Compensation:

$145,145/year to $160,160/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at