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Co-op services Credit Union Configuration Quality Control Analyst I in Des Moines, Iowa

The Opportunity

We are seeking a talented Configuration Quality Control Analyst to carry out all low complexity quality control processes; developing test plans and test cases from functional specifications and business requirements, executing test cases, tracking system configuration defects. Resources will be responsible for verifying the configuration fixes in FDR and/or FIS systems and/or files for Financial Institutions based on the client requirements, any data mapping documents, FD or FIS Manuals. This includes functional and validation testing. This role partners closely with Business Analysts and Configuration Analysts. It is essential to ensuring on-time, on-budget, and accurate delivery of new and enhanced product configuration that meet or exceed client expectations.

What You Can Look Forward to

  • Work closely with Business Analysts to write test plans to support configuration releases.

  • Develop test plans and test cases from functional specifications and business requirements.

  • Execute test cases that follow best practice standards (both manual & automation) producing documented results that determine the release readiness of products or features.

  • Facilitate problem solving and troubleshooting of quality issues.

  • Actively support CO-OP’s strategic future, culture and leadership practices.

  • Embrace CO-OP’s culture of growth, change and continuous learning.

  • Work with manager to identify a focus for learning, including new testing tools or techniques.

  • Identify development opportunities and work with manager to establish learning focus and learning plan.

  • Proactively pursue development opportunities and show expected progress on learning plan.

  • Manage learning plan and report on progress at quarterly coaching sessions with manager.

  • Utilize templates, tools, metrics and best practices to verify that configurations meet client requirements.

  • Communicate consistently and effectively with internal business partners to understand appropriate business requirements.

  • Identify risk areas and provide alternate strategies to address concerns.

  • Execute quality assurance test scripts, plans and checklists for complex projects spanning multiple business units.

  • Ensure there is a full understanding of work effort, timelines and expectations.

  • Research industry best practices.

  • Review information pertaining to the payment card industry from Industry bulletins and partners with management to seek solutions for integration, including First Data Implementations/FIS Implementations and Certifications or Industry bulletins to meet company standards.

  • Conduct quality assurance assessments, reporting the results of assessment, identifying trends, sharing best practices and developing action plans to continuously improve customer satisfaction levels.

  • Accurately review team member’s work through follow-up, peer review, or task/project verifications.

  • Communicate and effectively provide feedback on validation results to staff.

  • Embrace personal ownership of system review using most efficient method of monitoring those system changes/features.

  • Partner internally with staff, clients, vendors, business partners and owners.

  • Create successful partnerships.

  • Mentors and coaches for the development of less tenured Quality Control Analysts.

  • Is able to change behavioral style or method of approach when necessary to the needs of the situation; is able to respond to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

  • Thoroughness in accomplishing tasks. Accountable for checking information and picking up inconsistencies and mistakes. Plans and organizes time and resources efficiently.

  • Handle moderate technical troubleshooting and analysis methods. Performs medium complexity tasks. Monitors performance/metrics.

  • Socially capable - communicates and interacts confidently, reads the situation; Empathetic and can evaluate likely reactions; Collaborative.

  • Applies skills and job knowledge in area of specialization; may adapt procedures, operations.

  • Is able to articulate and model the culture, values and vision of the organization internally and externally.

  • Makes realistic estimates of time and resource requirements; with limited assistance is able to prioritize tasks and monitor progress through to completion.

  • Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.

  • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

What You’ll Need to Succeed

  • Bachelor's degree in Business Administration, Computer Science or related major.

  • 1+ years’ experience in Financial Industry.

  • 1+ years’ experience developing, implementing and documenting test plans and test scripts.

  • 1+ years’ experience communicating with technical staff and business end users.

  • 1+ years’ effective planning, scheduling, coordinating low complexity projects, meeting deadlines and managing multiple projects concurrently.

  • 1+ years’ cards industry experience preferred.

  • 1+ years’ experience in testing, documenting and communicating results. Specific experience working with current primary technology and software preferred.

  • Minimum 1 year quality review experience at some level.

  • Basic understanding of QC Lead responsibilities around audit of processes.

  • Creativity and the foresight to identify potential problems within the application and its interface.

  • Ability to maintain confidentiality pertaining to non-public business, financial and technological information, plans or data.

  • Possess high motivation and self-direction, sound problem solving skills, decision making and multi- tasking skills.

  • Ability to think analytically to solve problems individually and in a team environment.

  • Ability to work in a fast-paced, ever-changing environment.

  • Ability to listen, understand, and respond to external and internal customers’ needs in a timely manner.

  • Ability to work the time necessary to complete projects or meet deadlines.

  • Ability to manage multiple, concurrent projects, activities and tasks under time constraints.

  • Ability to effectively interface with staff at all levels.

  • Exceptional communication, teamwork and influencing skills that foster a collaborative and continuous-improvement environment.

  • Excellent facilitation and organizational skills.

  • Strong critical / analytical thinking and problem-solving skills.

  • High energy level, adaptive and a strong team player with a good work ethic.

  • Excellent understanding of concepts of project planning and project management techniques to assist in small projects and/or group initiatives.

  • Excellent ability to lead, train, mentor and help others grow in the careers.

  • Ability to influence a culture of embracing change, taking a consultative lead, collaborating for results, putting clients and consumers doing it right and going beyond.

  • Working knowledge of a variety of technologies and platforms, including legacy midrange, client / server and web services.

  • Understand core systems, applications and technical platforms.

  • Experience with Microsoft Project, Office and Visio.

  • Ability to evolve into a subject-matter expert who can easily liaise between IT and other departments.

  • Ability to become deeply immersed and knowledgeable about core business functions, processes and workflows associated with assigned business areas and projects.

Why Join CO-OP?

CO-OP is committed to fostering a workplace where every employee feels valued, respected, and connected. We are dedicated to understanding, attracting and engaging a diverse workforce; ensuring that our employee base reflects the consumers we serve; cultivating a workplace in which every employee can live up to their full potential. The result of this effort is an inclusive environment where diverse talent thrives. You will be part of an organization that focuses on a strong culture and embodies the credit union movement philosophy of People Helping People. CO-OP’s commitment to reflecting our own core values and purpose extends beyond how we serve our clients and the products that we deliver.

With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation. CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.

CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.

The Perks

  • Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.

  • Great Work/Life Benefits – Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 10 Paid Holidays.

  • Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.

  • 401K with generous company match.

  • Tuition reimbursement.

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Job LocationsUS-IA-Des Moines

Req No. 2021-7513

Category Professional

Type Full-Time

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