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Citizens Consumer Operations Loan Loss Forecasting Professional in Des Moines, Iowa


The Consumer Operations Loss Forecasting and Performance Intelligence Professional is responsible for updating and maintaining Operational forecasting models for delinquency, charge-offs and recoveries across all Consumer products managed by Loan and Specialty Operations. They will develop trending and industry intelligence to assist in base lining collections and recovery performance. They will work closely with operations team members to ensure they have an in depth understanding of the process and can translate these nuances into data requirements/model builds. They will assist the Consumer Operations Strategy Manager with the development and implementation of business plans, operational policies, procedures and systems which support their department’s long-term, strategic objectives. They will conduct problem solving and oversee complex projects with little to no supervision. Responsibilities may include projects, strategy, reporting, and other operational support areas.


  • Requires conceptual and practical knowledge in collections and forecasting.

  • Integrates industry best practices in own area to achieve the objectives.

  • Ability to read and write SAS code

  • Partners with others internally and/or externally.

  • Mentor junior analyst where applicable

  • Identifies and resolves complex business problems and/or mathematical applications/techniques.

  • Must communicate business concepts and key business drivers effectively to a wide audience including senior management and diverse stakeholders.

  • 5-10 years Financial Industry experience

  • 5-10 years Operations experience

    Hours & Schedule

    40 hours, Monday-Friday 8am-5pm


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Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.