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TTEC Conversational AI Engineer - Remote U.S. in Des Moines, Iowa

TTEC is seeking a Conversational AI Engineer to join our Digital Transformation team. As part of our Digital Transformation Professional Services team, you will work on technical design, development and implementation of conversational applications including AI/Conversational BOTs for enterprise clients. The ideal candidate will be able to bring both business and technical perspective to projects and “connect the dots” for clients when delivering messaging solutions.

This is a telecommuting opportunity with limited travel requirements post-covid.

What you’ll be doing:

  • Provide technical consulting to enterprise clients

  • Develop, Test and Implement AI/Conversational BOTs

  • Participate in design and requirement gathering sessions

  • Participate in BOT Analysis and Tuning processes

  • Assist in the design and creation of compelling proposals and develop demos

  • Work on production support issues

  • Develop multi-channel product integrations to deliver on customer needs/requirements.

What skills you will need:

  • 3-5 years of experience working directly with clients, finding solutions to their technical problems

  • Development experience using modern programming languages (e.g. JavaScript, Java, Python)

  • Experience in conducting user acceptance testing, performing analysis, review for tuning, and making recommendations to improve CX design

  • Experience working in Agile methodology

  • Mobile development experience (iOS, Android) is a plus

  • BOT development and AI experience is a plus – Liveperson, Google Dialogflow, IBM Watson, Amazon Lex

  • Recent and advanced knowledge of Natural Language and directed dialogue design techniques is a plus

What You Can Expect:

  • Dedication to your career growth and professional development

  • Actively diverse and inclusive culture

  • Community-minded organization committed to giving back

  • Global team of curious lifelong learners guided by our company values

  • And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

Who We Are:

TTEC Digital is a pioneer in customer experience, engagement and growth solutions. TTEC’s 50,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital, to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don’t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.

For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.

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Job: Information Technology

Title: Conversational AI Engineer - Remote U.S.

Location: CO-Englewood

Requisition ID: 0375Y

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