Aerotek Customer Service Rep- Flexible Hours! in Des Moines, Iowa
This position will assist with calling potential customer and putting them in contact with a licensed insurance agents. Hours range from 12:30-9pm with flexibility of 4-8 hour shifts!
An additional responsibility is to answer occasional incoming calls from select states. Candidates are expected to make every attempt to contact each lead assigned.
The ideal candidate will be self-sustaining and able to make general decisions as necessary based on experience and understanding of the role.
General computer knowledge as well as previous phone experience is helpful. Ideal candidates are customer service focused with a friendly attitude and soft sales skills.
The environment is fast paced and achieving call center metrics is pivotal to success in the role.
Handles service and sales inquiries across multiple distribution channels (phone, email, fax, etc.). Must be comfortable working through objections and selling.
Follow direction on computer screen to call leads through headset and leave a voicemail if possible.
Effective oral and written communication skills are important to interact with all levels of contacts
This role requires a little bit of persuasion, as they are persuading potential insurance buyers to get transferred to a licensed agent.
Top Skills Details:
customer service, computer skills, outbound calls
Additional Skills & Qualifications:
Customer Service or sales experience - 1 years
Basic Computer Skills (30 WPM)
Call Center experience
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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