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Catholic Health Initiatives Customer Service Rep - Reference Lab - PRN(Evenings) in DES MOINES, Iowa

Customer Service Rep - Reference Lab - PRN(Evenings)

Location: DES MOINES, IOWA, UNITED STATES

Field: Administrative/Clerical

Requisition #: 2019-R0232912

Post Date: Jun 13, 2019

Position Type: PRN

Scheduled Hours per 2 week Pay Period: 0

Primary Location: IA > DES MOINES > MERCY MEDICAL CENTER

GENERAL SUMMARY :

Provides coverage for the MercyOne Des Moines call center. Answers multiple phone lines, transfers calls, takes accurate messages, gives out test information and results. Uses Cerner, Atlas, Star, Gajema, Docuware, and Microsoft Office products to complete daily work.

ESSENTIAL FUNCTIONS :

  • Answers phone requests for test results to physicians and other healthcare personnel. Calls results to ordering provider.

  • Ensures accurate electronic documentation of calls, faxed reports, etc.

  • Prints and faxes lab reports as directed by order.

  • Files lab reports for courier delivery and prepare lab reports for mail, as needed.

  • Pages courier for stat and routine pick-ups.

  • Reviews report(s) for missing information to correct.

  • Retrieves and reviews original physician order for demographic information.

  • Works with other departments to problem solve to provide timely results.

  • Understands Lean/Six Sigma principles and employs them to meet the quality management goals.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED :

  • High school diploma or G.E.D. required.

  • One-year experience in a client services/clerical position required.

  • Previous laboratory experience preferred.

  • Computer experience preferred.

Additional Information

  • Requisition ID: 2019-R0232912

  • Schedule: Part-time

  • Market: Mercy Medical Center

About Us

Chances are, you’re here because you’re looking for a career offering greater opportunity, challenge and fulfillment. We’re confident you’ll find all three at CHI. As one of the nation’s largest nonprofit health systems, we offer a wealth of careers across more than 101 hospitals in 18 states. Our faith-based health system welcomes you to share in our mission of building healthier communities, whether as a surgeon in the operating room or an administrator in a conference room. When you work in a supportive environment with like-minded professionals, wonderful things happen. Learn More

Equal Opportunity Employment

Consistent with our Core Values, Catholic Health Initiatives employers are EEO/AA/M/F/Vets/Disabled Employers. Qualified applications will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identification, protected veteran status, disability or any other legally protected characteristic

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