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Robert Half International Customer Service Representative in Des Moines, Iowa

Description

If you're looking for work in a dynamic, rapidly changing call center, this Customer Service Representative opportunity via OfficeTeam might be for you! We are seeking an articulate, highly-skilled Customer Service Representative who loves building solid customer relationships. If you're looking for a long-term temporary-to-full-time engagement, and can work remote, this could be the Customer Service Representative position for you!

You MUST be located in Des Moines, Iowa

Your responsibilities in this role:

  • Manage and place incoming telephone calls

  • Contribute accurate, friendly customer service in a timely fashion

  • By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers

  • Manage the fielding and sending of important written business correspondence

    Requirements

  • Positive attitude and an engaging businesslike approach

  • Insurance brokerage experience

  • Solid understanding of Call Center Metrics

  • Experience with Call Center Operations

  • High Volume Call Center experience required

  • Quality experience with customer service

  • Foundational knowledge in Prior Call Center

  • Good understanding of communication

  • Earlier work involving Written Communication

  • Well-founded grasp of Property Casualty Insurance

  • Practical knowledge of Call Center Customer Service

  • Proven knowledge of Fast Paced Call Center

  • General familiarity with Previous Call Center

  • Proficiency in insurance

  • Proven knowledge of Insurance Company

  • Comprehension of Email Correspondence

  • General familiarity with Microsoft Office Suites

  • Commercial Insurance experience required

  • Well-rounded grasp of Prior Call Center

  • Insurance Agency experience preferred

  • Wide ranging experience with Process Documentation

  • Solid understanding of University Degree

  • Hands-on experience with Assist Customers

  • Prior experience with call centers

  • Skills in Detailed Documentation

  • Experience with Resolve Customer Service

  • Strong familiarity with Inbound Call Center

  • Previous experience working with Communication Skills

  • Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

  • Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information

  • Excellent verbal, written, and social skills

  • Customer service and office administrative skills

  • Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

  • Experience performing extensive research to resolve complex customer inquiries

  • 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

  • Ability to interact effectively with internal and external partners and clients/customers

  • Proficiency with Microsoft Office applications

If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today or call Shasta Coe ASAP at 515-303-4887!

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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