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Robert Half International Customer Service Representative in Des Moines, Iowa


Robert Half OfficeTeam is seeking an articulate, highly-skilled Customer Service Representative in the growing Mortgage Companies industry. Do you want to apply your outgoing personality to further the benefit of a valuable business? This is the opportunity for you. This position will operate in a fast-paced and dynamic environment. This Customer Service Representative position is based in the West Des Moines, Iowa region and is a long term temporary-to-fulltime employment opportunity.

What you get to do every day:

• Retrieve and oversee the sending of written business communications

• Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers

• Provide accurate, friendly customer service in a timely fashion

Receive and place telephone calls



• Ability to simplify complex problems and build solutions

• 2+ years of customer service or phone experience

• Customer service experience

• Proficiency in email

• Experience with customer service experience

• Microsoft Excel experience desired

• Numeric data entry experience required

• Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

• Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information

• Supportive, positive attitude with a professional demeanor applied to all tasks

• Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, High-rise, and Insightly

• 1+ years of past relevant experience

• Excellent verbal, written, and social communication skills

• Comfort and confidence when interacting with internal and external partners and clients/customers

• Excellent customer service and office administrative skills

If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact me today - or 515.226.1700

OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

Apply for this job now or contact us today at 888.490.4154 for additional information.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Salary: DOE

Location: Des Moines, IA

Date Posted: September 13, 2019

Employment Type: Temporary

Job Reference: 01502-9502182837

Staffing Area: OfficeTeam