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Robert Half International Customer Service Representative in DES MOINES, Iowa

Description

We're Seeking a Customer Service Representative!

OfficeTeam has a fantastic career opportunity for an articulate, highly-skilled Customer Service Representative. Do you want to apply your outgoing personality to further the benefit of a valuable business? This is the opportunity for you. Expect this role to exist within a dynamic and fast-paced working environment. This Des Moines, Iowa Customer Service Representative position could be for you, if you're available for a long-term temporary opportunity.

Major Responsibilities:

  • Receive and place telephone calls

  • Give exceptional customer service in a timely fashion

  • Field and send written business correspondence

  • Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers

    Requirements

  • Demonstrated experience performing extensive research to resolve complex customer inquiries

  • Positive attitude and an engaging businesslike approach

  • Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

  • Excellent problem solving skills in Microsoft Office applications

  • Ability to interact effectively with internal and external partners and clients/customers

  • Microsoft Excel experience preferred

  • Experience with Answering Multi-Line Phone System

  • Solid understanding of Microsoft Word

  • Data entry experience

  • Deep understanding of customer service

  • Proficient with diversified computer software and systems

  • Excellent customer service and office administrative skills

  • Excellent written, verbal and social communication skills highly desired

  • 2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred

  • Strong problem-solving skills

We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact Shasta Coe at 515-244-2500 for immediate consideration!

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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