Work in Iowa Energy Jobs

Job Information

Raytheon Technologies Data Quality Business Support Analyst (Remote) in Des Moines, Iowa

Raytheon Technologies Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises four industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, Raytheon Intelligence & Space and Raytheon Missiles & Defense. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Waltham, Massachusetts.

To realize our full potential, Raytheon Technologies is committed to creating a company where all employees are respected, valued and supported in the pursuit of their goals. We know companies that embrace diversity in all its forms not only deliver stronger business results, but also become a force for good, fueling stronger business performance and greater opportunity for employees, partners, investors and communities to succeed.

The following position is to join our Corporate or Research Center Team:

The People Services Data Quality Business Support Analyst is a role in the Data Quality team. This Data Quality position will support all Business Units in the Americas and will provide direct and indirect support to employees, managers, and HR professionals. The People Services Data Quality Business Support Analyst will leverage their in-depth knowledge of policies and procedures, company resources, and previous interactions, to meet or exceed defined goals and objectives. This role will include interpreting, researching, analyzing, resolving, and escalating inquiries related to a variety of managerial and human resources related tasks involving enterprise-wide initiatives.

The key responsibilities of this role will include:

  • Provide in-depth analysis and review of RTX data, focusing on issue detection, correction, and future-state mistake-proofing

  • Assist with any training or support needed in the transformation of People Services-administered processes that are business unit specific into a harmonized process performed RTX-wide

  • Provide support in internal and external audits of the RTX Human Resources systems and data

  • Ensure meticulous review and processing of executive transactions

  • Ability to investigate and analyze issues to take multi-step resolution processes while understanding the downstream impact

  • Evaluate, correct, and resolve information in the central HR system that impacts the information flow to Digital Technologies, Finance, Payroll, and Benefit

  • Interpret complex company and business unit policies and procedures and have the ability to convey them in a simplified customer focused manner

  • Adhere to all company policies and procedures to ensure compliance with local, state, and federal laws and regulations

  • Maintain internal and external relationships with established vendors and stakeholders following standard escalation procedure

  • Utilize multiple online systems and CRM tools, such as ServiceNow, Enterprise Version 5 and Workday to troubleshoot issues

  • Recommend ways to ensure quality, compliance management, and process improvements using continuous improvement tools and resources

  • Recommend enhancements, automation, and self-service opportunities to improve customer satisfaction and operational efficiency

  • Be subject matter expert for relevant People Services and company-wide procedures, while sharing knowledge with other resources

  • Work with all areas of People Services, Enterprise Services, Center of Expertise to ensure that customer expectations and overall performance targets are met and/or exceeded

  • Achieve quality standards and identified goals and metrics

  • Share functional and technical knowledge with the team

  • Assist in training exercises to develop other team members

  • Complete all required development and compliance training as needed

  • Complete Special Projects and any other duties assigned by the manager

Skills and Experience

Required: Experience/Qualifications

  • Experience with HR policy and procedures

  • Strong problem-solving skills and exceptional customer service skills

  • Ability to work both independently and in a team environment

  • Ability to influence when required with customer base

  • Strong attention to detail and organizational skills

  • Strong MS Excel and Access Skills able to do complex formulas, data mining, pivot tables, and compares

  • Excellent communication skills (written and oral) with all levels of the organization

  • Proficient in MS Office applications

  • Ability to work with highly sensitive and confidential material in an ethical manner

Required qualification:

  • Associate’s degree or equivalent work experience, preferably in HR

  • Typically requires: 8+ years of relevant experience with an Associates or 10+ years with a high school diploma

  • Excellent communication skills

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

DirectEmployers