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CommonSpirit Health Department Support Assistant in Des Moines, Iowa

Department Support Assistant

MercyOne Des Moines Medical CenterDes Moines, Iowa

The posted compensation range of $15.00 - $18.84 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2022-234903 Employment Type Part Time Department Ambulatory Surgery Hours/Pay Period 40 Shift Day Weekly Schedule Monday-Friday 1400-1800 Remote No Category Administrative and Clerical


CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.



Performs clerical duties at the control desk.


  • Answers multiple phone lines, transfers call and takes accurate messages.

  • Follows up with appropriate personnel to ensure records are completed.

  • Communicates appropriately with staff, physicians, and other health care team members with ability to prioritize in an environment that is often hectic and subject to frequent interruptions.

  • In Main only:

  • Write up schedule for next day

  • Compile and print weekend call schedule

  • Utilize Bed Tracking system to order critical care beds.

  • Assist charge nurse in contacting appropriate units for add-on cases, cancellations, etc.

  • Updates hour sheet (sick calls, approved PTO, etc.) and files appropriate documentation.

  • Updates PSE communication board.

  • Sorts and distributes mail.

  • Updates phone lists.

  • Maintains inventory of forms, office supplies.


  • Files, types, etc. as requested.

  • Updates staff mailboxes

  • Organizes staff bulletin board.

  • Update new employee information.

  • Participates in orientation of new employees.

  • Participates in departmental Performance Improvement projects as appropriate.

  • Attends departmental meetings.



  • High school diploma or GED.

  • Previous similar experience desired.

  • Medical terminology desired.

  • Typing ability and basic computer skills.

  • Basic Life Support certified within six (6) weeks of hire. Acceptable credentialing bodies and certifications include American Red Cross CPR/AED for the Professional Rescuer and American Heart Association Basic Life Support for Healthcare Providers.

  • Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.

  • Ability to read, write and speak English language.

Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to

a diverse and inclusive workforce. All qualified applicants will be considered for

employment without regard to race, color, religion, sex, sexual orientation, gender

identity, national origin, age, disability, marital status, parental status,

ancestry, veteran status, genetic information, or any other characteristic protected

by law. For more information about your EEO rights as an applicant,

please click here. (

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

CommonSpirit Health™ participates in E-Verify.