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Prime Therapeutics Dir, Pharmacy Service Operations Specialty in Des Moines, Iowa

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Dir, Pharmacy Service Operations Specialty

Job Description Summary

Provide corporate direction, management, consultation and oversight of the pharmacy operations functions. Assist in planning, developing and implementing corporate operations policies, procedures, performance standards and training programs. Serve as a member of Magellan's corporate office implementation team for the planning, development and implementation of new business.

Job Description

  • Ensures and monitors the profitability of pharmacy operations.

  • Ensures all Pharmacies have a quality improvement process, and that this process is followed.

  • Manages Technician in Training process across all Pharmacies.

  • Measures performance and productivity against benchmarks and provide guidance based on results.

  • Assists management in developing action plans to improve performance productivity while maintaining quality service in all areas of operations.

  • Conducts action plan meetings with management to ensure compliance with plan.

  • Develops efficient and effective workflows to improve operations.

  • Prepares detailed written reports related to workflows and procedures and provide recommendations on areas of improvement to increase efficiencies and streamline the operations processes after site visits.

  • Evaluates and analyze the operations functions to ensure compliance with policies.

  • Initiates and develops short and long range plans for areas of responsibility and participate in the development of corporate and strategic plans.

  • Serves as a content expert to represent Pharmacy Operations on committees, initiatives and strategic planning.

  • In collaboration with new business clients and corporate office management, plans, develops and implements operational workflows, recruitment and selection of staff, training and management reporting. For new business implementations, collaborate with business clients and appropriate internal departments; plan and develop specialized Magellan member and provider materials (handbooks, manuals, newsletters, etc.).

  • Provides advice and comment on proposed program language for business client materials.

  • During new business implementations, interviews and selects pharmacy operations staff, write policies and procedures for all areas.

  • Prepares pharmacy operation responses to RFPs for new business as required.

  • Serves as a member of Magellan's corporate office implementation team for the planning, development and implementation of new business.

  • Completes special projects as required.

  • In the absence of the pharmacy operations leader, this position is responsible for the overall operation and services of pharmacy operations, including: Organizing and directing ongoing operational functions; maintaining ongoing liaison among senior leadership and personnel; employing qualified personnel and ensuring adequate personnel education and performance monitoring; ensuring the accuracy of public information materials and activities; and working with Finance to implement and manage an effective budgeting and accounting system.

Responsibilities

  • Minimum of 7 years of experience in planning, developing, implementing and managing a pharmacy operations.

  • Thorough knowledge and understanding of call center management principles, practice, methods and techniques,

  • including performance metrics.

  • Excellent verbal and written communication skills.

  • Knowledge of provider relations or network development.

  • Experience in planning, developing and implementing communication and education programs/materials.

  • Experience in planning, developing and implementing new business accounts, programs, products or services in healthcare industry.

Work Experience

Work Experience - Required:

Pharmacy

Work Experience - Preferred:

Education

Education - Required:

Bachelors

Education - Preferred:

Certifications

Certifications - Required:

CPT/ExCPT/LPT/PTCB/RPT, Pharmacy Technician, State Requirements - Pharmacy - Pharmacy

Certifications - Preferred:

Potential pay for this position ranges from $83,890.00 - $142,610.00 based on location, experience and skills.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page (https://www.primetherapeutics.com/careers/benefits/) and click on the "Benefits at a glance" button for more detail.

Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, genetic information, marital status, family status, national origin, age, disability, veteran status, or any other legally protected class under federal, state, or local law.

Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.

If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.

Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ‚Äč If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.469.1257 or email Careers@primetherapeutics.com.

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