SHAZAM Director, Client Support in Des Moines, Iowa
Director, Client Support
Location Des Moines, IA
Job Code 825
# of openings 1
Apply Now (https://phh.tbe.taleo.net/phh04/ats/careers/v2/applyRequisition?org=SHAZAM&cws=37&rid=825)
SHAZAM is looking for a client support director to join our team. You’ll get to work a great team of operational leaders as we support our clients.
What you’ll do:
Lead SHAZAM’s top-in-the industry client support teams as they support our financial institution, processor, merchant and service provider partners
Oversee daily operations, ensuring that service level standards are met, and contact center is staffed appropriately
Represent Client Support in cross-departmental meetings, working across the organization to facilitate change and process improvement.
Develop and maintain appropriate capacity plans, departmental budgets, and staffing models to scale
Create learning and development plans for your staff
What we’re looking for:
10+ years directly leading client support teams
Experience with remote or hybrid learning environments
Experience leading and developing all levels of staff and managers
Direct call center management experience
Retail or back office banking experience a plus
Starting annual salary from $85,400 to $106,800*
*Actual compensation will be based upon factors such as geographic location, experience, education, and/or skill level and will be finalized at the time of offer.
The Strength of SHAZAM
SHAZAM’s an independent company in the thriving financial services industry. We offer a dynamic, fast-paced work environment where you'll be challenged and rewarded for your achievements. Our employees’ professional growth and development is top priority, and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening community financial institutions. We’re a trusted partner to our valued customers providing answers, choice and innovation with an impeccable level of customer service — a level unmatched in the industry. And here’s the best part. We’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. As an employee here, you’ll get to know everyone from the front line to the CEO, and be a part of a highly collaborative work environment.
Join SHAZAM and be a part of a motivated and vibrant group of people. We offer highly competitive salary packages and attractive benefits:
Comprehensive benefits package including medical, dental, and vision, plus flexible spending accounts
Retirement plan, plus financial planning assistance
Paid time off, paid parental leave, volunteer time off, and paid corporate holidays
Wellness programs, on-site fitness center and fitness reimbursement
Life insurance and disability plans
Employee rewards, recognition programs and employee referral program
Two Des Moines area facilities with secure building access and free on-site parking. (Johnston office is located in a greenbelt area).
AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
PROTECTED VETERANS AND INDIVIDUAL WITH DISABILITY
Visa Sponsorship: This position is not eligible for sponsorship for work authorization by ITS, Inc. Therefore, if you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time.
If you believe you are receiving communications related to this position from someone other than SHAZAM, please email HumanResourcesGroup@SHAZAM.net. SHAZAM will not ask you to share financial information as part of the application process.
If you’re interested in this position, click the Apply Now button below to apply online.