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Teleperformance USA Director, Licensing - Insurance in Des Moines, Iowa

Overview:

Teleperformance At a Glance:

For over 40 years, Teleperformance, the global leader in customer experience management, has been connecting customers with the world's most successful companies. With 380,000+ employees worldwide, Teleperformance serves customers from 170+ countries in 265+ dialects!

Teleperformance's Digital Integrated Business Services combines human touch and high technology to deliver extraordinary customer experiences. While technology creates new and agile ways of working, our interaction experts remain committed to creating unique connections through empathy, adaptive communication skills, and more importantly, a passion for making it happen.

Join us to make each human interaction simpler, faster, safer, extra efficient and more cost effective - while having a little fun!

A day in the shoes of a License Director

Teleperformance is seeking a Director to lead our license portfolio. At this time, but limited to, the existing books of business are in Health, Personal, Property, and Casualty Lines of Authority. The position will participate in developing, maintaining compliance, and executing licensing strategies for new and existing clients. As such, our License Director functions as an integral and indispensable part of the outsourcing industry and they are key players in Teleperformance's organization.

Responsibilities:

Your duties and responsibilities

  • Well rounded knowledge of HealthCare Life and Health Licenses and BFSI P&C licenses

  • Manage assigned clients required licenses/appointments portfolio to include personal, health, property & casualty

  • Manage a team of licensing coordinators

  • Maintaining extensive book of business of active NPNs and CEs

  • Analyze internal business systems to ensure compliance with industry regulations and ethical standards

  • Creating, Projecting, Reconciling Budgets

  • Responsible for managing day-to-day tasks required to meet and maintain license compliance.

  • Experience with Creating new and managing existing license reporting/analytics

  • Maintaining relationships with relevant 3rd Party Partners pertinent to DOI compliance

  • Assist in developing and implementing operational policies and procedures.

  • Collaborate on the development of licensing strategies. Build and maintain relationships with key insurance POCs

  • Experience in developing client base within licensing verticals

  • Maintain communication and reporting with assigned business owners of logos entrusted to license department

  • Responsible for ensuring program delivery and licensing readiness for all onboarding milestones outlined in SOWs

Qualifications:

Your skills and qualifications

  • Maintain strong working relationships at all levels of the organization

  • Manage and evaluate regulations and legislations for licensing activities to ensure appropriate implementation and strategies

  • Maintain knowledge on all compliance trends and recommend changes for all company processes

  • Experience with managing multiple License portfolios in excess of 10,000

  • Capacity to work independently and make decisions within a cross departmental team

  • 5+ years of leading licensing department contractual and DOI compliance

  • 5+ years of leading groups/team members of 20+ personnel

  • Innovation oriented with leading reporting automation

  • Experience in assisting pricing around license personnel, process, and controls

  • Extensive knowledge around state requirements to procure and maintain compliant licenses

TELEPERFORMANCE IS AN EQUAL OPPORTUNITY EMPLOYER

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