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Sharecare, Inc. Director, Operations - Remote in Des Moines, Iowa

Job Description:

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com .

Job Summary:

The Director of Operations (DOO) has overall responsibility to ensure that Sharecare Health Data Services (HDS) Central Region business process, data integrity, overall process and productivity goals are documented and met. The DOO will ensure operational activities are strategically organized and focused on achievement of regional and company-wide data and operational goals. The DOO will do so with an emphasis on business process optimization and development, work quality, operational efficiency, long and short-term planning, customer-oriented thinking and P&L profitability within a Servant Leadership framework. The DOO will work closely with the Regional President of Operations, the other Senior Operations Manager(s) and both the Director and Manager of Sales & Client Success to achieve these goals.

Essential Job Functions:

Organizational Leadership

  • Set the tone and vision for the entire Central Region team with respect to the SHDS core values of Family, Servant Leadership, Giving Back, Compassion, Respect, Accountability and Innovation

  • Lead a team of functional managers to achieve goals and objectives quickly, efficiently and profitably

  • Effectively engage support services (HR, IT, Sales, etc.) to ensure all teams and departments are working together

  • Set parameters and guidelines to measure performance to objectives

Financial Management

  • Assist in the development of annual budgeting and fiscal planning as required

  • Review, analyze, understand and improve daily, weekly, monthly and quarterly financial performance with respect to revenue, expenses, profits and margins

  • Work with Region President of Operations, VP of Operations and Sales in setting and achieving accurate and consistent forecast objectives

  • Continually seek new opportunities to advance SHDS market presence through cultivating existing client relationships and assisting in assessing potential growth areas

Site Implementation Management

  • Oversee successful site implementations of Sharecare HDS services, coordinating between field and remote sites

  • Work with necessary client and Sharecare HDS parties to create site specific implementation plans

  • Work to develop repeatable and consistent implementation practices

Talent Management

  • Work with team in the regular evaluation of staff, creating and utilizing benchmarks for evaluating and improving work quality, work quantity, client satisfaction and employee morale

  • Provide employees the tools required for successful execution of their duties

  • Ensure appropriate policies and procedures are followed (dress code, professionalism, etc.)

Primary Customer Service Responsibilities

  • Assist in strengthening existing client relations

  • Facilitate the development of new relations on existing accounts or new accounts

  • Heavy coordination with Operations Manager(s) and Director of Client Success to ensure total customer satisfaction

Qualifications:

  • At least 7-10 years proven success in manager or director level role

  • Extremely team oriented

  • Bachelor’s degree required; Master’s degree strongly preferred

  • High proficiency in Microsoft products required, in particular Outlook, Word and Excel

  • Ability to work well in fast-paced, multi-tasking environment while prioritizing and meeting deadlines

  • Superior communication skills

  • Self-motivated

  • Outstanding customer service with strong negotiation skills

  • Detail oriented, with strong analytical skills and effective problem-solving skills

  • Ability to handle confidential materials and information in a professional manner

Physical Requirements:

  • Ability to sit or stand for long periods of time

  • Physical ability to lift and carry 25 lbs. of materials

  • Manual dexterity and strength sufficient enough to enter information via computer keyboard for long periods of time, to write notes and information needed, and to pick up and hold paperwork, supplies and other items

  • Eyesight sufficient to effectively read documents and to accurately view information on a computer monitor

  • Speaking and hearing ability sufficient to effectively communicate

  • Eye/hand coordination, hearing and visual acuity necessary for day to day tasks

HIPAA/ Compliance:

  • Maintain privacy of all patient, employee and volunteer information and access such information only on a need-to-know basis for business purposes

  • Comply with all regulations regarding corporate integrity and security obligations

  • Report unethical, fraudulent, or unlawful behavior or activity

  • Maintain current and yearly HIPAA certification

Information Governance Accountabilities:

  • A high-level understanding of the organization’s information governance program and role-specific accountabilities

  • A thorough understanding of role requirements, including policies, procedures and processes, to include how individual work impacts the organization and its strategic and financial goals; and how tasks and projects affect the integrity of the organization’s data and information

  • Commitment to discuss questions and recommendations about processes and any observed variations in performing tasks in order to ensure a standardized approach to work and services provided

  • Participation in education as required for corporate compliance and role-specific functions and tasks

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

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