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Marriott Director, Unified Search Platform in Des Moines, Iowa

Job Number 22197306

Job Category Information Technology

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management



JOB SUMMARY

Reporting to the Sr. Director, Search and Catalog, the Director, Unified Search Platform will serve as the Product Owner (PO) for Marriott’s next generation enterprise commerce search platform. This role will own the roadmap and accompanying activities to develop and launch a modern set of search capabilities. Marriott’s Unified Search Platform will drive growth in digital commerce by delivering guests a holistic and integrated shopping experience across property, room and non-rooms products. This role will partner with engineering, digital channel leads and stakeholders to deliver against digital commerce goals.

The Director, Unified Search Platform collaborates across the organization to drive the launch, continuous iterations/innovation and ongoing development of Marriott’s search capabilities. This role will lead the planning and delivery of capabilities that yield Marriott International a modern, next generation search and shopping experience. The Unified Search Platform will provide Marriott’s Web, App & Associate search channels with world-class data and capabilities.

This position will be highly matrixed, with great collaboration and shared roadmap development with numerous business stakeholders. Alongside stakeholder alignment, our immediate teams are organized cross-functionally by squads that build remarkable products for Marriott International. The Director, Unified Search Platform will drive a strong business vision, collaborate across squads, and focus on modernizing tools and platforms.

CANDIDATE PROFILE

Education and Experience

  • Bachelor's degree in Business, IT, Engineering or related major, or equivalent experience

  • 8-10 years or more experience in digital product development, ownership/management, services, etc.

  • Experience with enterprise search applications such as LucidWorks Fusion, Solr, Elastic, Endeca, etc.

  • Proven ability to lead and work with cross-functional teams in support of specific business priorities.

  • Ability to solve problems quickly, think strategically, and drive data-driven decision making.

  • Demonstrated comfort with generating and communicating strategic analysis and business insights to drive prioritization and build consensus.

  • Ability to build high-performing teams of leaders and drive a results-oriented culture.

  • Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity.

  • Dynamic interpersonal skills including being a team player and influencer that works well with counterparts from various functions/departments. and has the ability to influence without direct accountability. Thrives in a fast-paced, entrepreneurial environment.

  • Effective written and oral communication skills, sensitive to global communication needs.

  • Proficient in software products and tools that support current business practices and global teams (e.g., Office, Teams, Jira, Confluence, etc.).

  • Experience managing and defining transformational strategies for business units.

CORE WORK ACTIVITIES

Cross-Channel Digital Commerce Platforms

  • Work with engineering partners, service providers and cross-discipline stakeholders to implement new enterprise commerce search platform.

  • Drive strategy, develop roadmap, and lead continuous improvement activities to better enable digital products and customer experiences.

  • Capture business requirements and works with teams to create and prioritize a roadmap + backlog of capabilities and enhancements.

  • Collaborate with diverse stakeholders across Digital, Commerce, Reservations, Revenue Management, Loyalty, Brand, etc.

  • Within context of property and product search, continually update, refine and enhance attributes, definitions, taxonomies and data models.

  • Develop a multi-year roadmap to deliver on long term goals for digital commerce.

  • Prioritize features and capabilities and create epics and stories in partnership with engineering and service provider partners.

  • Manage teams made up of associates, service providers and consultants; both onshore and offshore.

  • Manage budgets and forecasts to ensure on-time and on-budget delivery.

  • Collaborate across teams, and creatively solve problems to constructively balance priorities and overcome or remove blockers required to successfully deliver a new product or feature.

Enterprise Search Capabilities

  • Serve as the SME for Unified Search capabilities and business knowledge center.

  • Translate high-level business planning information into technology needs/solutions.

  • Lead development and launch of modern search features and capabilities: natural language processing (NLP), conversational/artificial intelligence (AI) search, personalized/persona search, multilingual search, typeahead/auto suggest, advanced mapping, etc.

  • Demonstrates critical thinking and prioritization to sequence the activation of new features and capabilities to meet business goals.

  • Develop new search-driven data models, business rules and processes that drive scale, automation and frictionless guest experiences.

  • Partners with digital channel leads and stakeholders to deliver platform capabilities for experience design and activation.

  • Stay up to date with the latest industry trends; serve as a catalyst for the adoption of new capabilities and ways of working/thinking.

Managing Work, Projects, and Policies

  • This individual will embody the ‘servant leader’ mindset and create/foster relationships that achieve business outcomes.

  • Provides accurate estimates as to needed time to complete work to feed project plans (and therefore personal deadlines).

  • Meets deadlines once agreed upon, provides regular status updates to manager, leadership and key stakeholders.

  • Successfully manages multiple assignments at once; works based on priorities and requests clarification if priorities are not clear.

  • Communicates in a timely and appropriate manner with teammates. Provides feedback to others in a helpful and professional manner.

Demonstrating and Applying Discipline Knowledge

  • Collaborate across functional areas to capture, define and prioritize business requirements to achieve goals.

  • Collaborate with platform product to ensure stable releases, functional alignment, and appropriate unified release cycles.

  • Evangelize Unified Search platform capabilities across customer product management and journey planning.

  • Partner across Digital Channels and Cross-functional teams to prioritize, scope, and plan release schedules and capabilities.

  • Deliver capabilities to modernize search technology for property, rooms, non-rooms products.

  • Takes great care and craft for designing systems and building applications correctly from day one, with appropriate planning and communication of delivery. Promotes and advances business decisions with the “end-user” in mind.

  • Champions both “do no harm” and “clean slate” approaches to conducting business.

  • Proactively recognizes technical debt and creates plan for appropriate retirement/decommission activities.

  • Keeps up-to-date technically and applies new knowledge to job.

Maintaining Goals

  • Sets and maintains personal development goals, working across shared MBOs and KPIs.

  • Collaborates to achieve program, global marketing, brand, and technology timelines and business objectives, frequently achieving stretch goals.

  • Bias for action in measured, incremental success against broader KPIs.

Additional Responsibilities

  • Works independently with minimal supervision but knows when issues should be escalated to manager.

  • Develops relationships with members of other teams and leverages those relationships to answer questions.

  • Presents work with clarity and confidence; explains complex matters so that others can understand them.

  • Uses appropriate communication mechanisms (e.g., in-person, Teams, chat, email, call) for each situation.

  • Demonstrates self-confidence, passion for the business, energy, optimism and enthusiasm.

  • Performs other reasonable duties as assigned by manager.

MANAGEMENT COMPETENCIES

Leadership

  • Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

  • Communication –Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

  • Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

  • Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

  • Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

  • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

  • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

  • Reading Comprehension – Understands written sentences and paragraphs in work related documents.

  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Colorado Applicants Only: The salary range for this position is $104,700 to $211,145 annually.

New York City & Westchester County, NY Applicants Only: The salary range for this position is $126,686 to $232,258 annually.

All Locations offer health care benefits, flexible spending accounts, 401(k) plan, accrued paid time off (including sick leave where applicable), life insurance, disability coverage, other life and work wellness benefits and may include incentive compensation.  Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

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