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Marriott Director UX Operations in Des Moines, Iowa

Job Number 22197198

Job Category Sales & Marketing

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management



JOB SUMMARY

Join our high-energy and passionate User Experience & Design team delivering bold, best-in-class, user-centered experiences for Marriott International. The Director of UX Operations will be responsible for the day-to-day operations of a high-velocity cross functional team, ensuring ease and efficiency while fostering and contributing to a thriving design culture.

Reporting to the Senior Director UX & Design, this newly created position will drive efforts to optimize process and accelerate our impact at massive scale - so our designers can focus on design. This role will establish a function to address how our team works together, how we get our work done and how we socialize our work for maximum impact.

While bringing efficiency and order to how our team operates, the Director of UX Operations will drive the cadence, quality, and resourcing for a diverse, global design and research team, including sourcing vendors and ensuring quality.

This associate will also be responsible for light financial/accounting and design vendor negotiations/selection. This role includes wrangling projects, tracking results and rolling up status of multiple projects. This person should be a problem solver, a keeper and organizer of details, and possess critical thinking skills to operate with a data driven mindset.

CANDIDATE PROFILE

Education and Experience

Required

  • 8+ years UX/design/creative in the digital space, including at least 2 years of hands-on UX operations

  • 4-year degree from an accredited college or university or equivalent experience

  • Experience leading and collaborating with cross-functional teams

  • Exceptional organizational, time management, interpersonal skills, and prioritization skills

  • Program management experience (with design or UX organizations preferred)

  • Experience developing complex programs, scope and prioritizing projects, and defining schedules

  • Proficiency in trafficking and resourcing across multiple teams

  • Basic to moderate financial planning experience; forecasting, SOWs, receivables, accruals, and balance sheets

  • Thrives in a fast-paced, entrepreneurial environment

  • Experience working in Agile or scaled Agile development methodologies; familiarity with SAFe

  • Strong analytical and communication skills

  • Demonstrated understanding of digital business landscape, digital development technologies, and user experience best practices

  • Possess a positive, professional, and roll-up-your-sleeves attitude

Preferred

  • Experience within a brand or commerce organization

  • Ability to influence change and develop strong interpersonal relationships with team members, and key stakeholders

  • Proven ability to lead cross-functional teams in support of specific business priorities

  • Proven track record of translating consumer needs into creative and profitable business programs, products, and/or practices

  • Experience leading projects to deliver against major initiatives

  • Experience interpreting trends and research to design and implement innovative products and services that support brand vision

  • Experience managing projects through a highly matrixed and relationship-based organization

  • Team player that works well with counterparts from various other functions and departments

  • Exceptional skill in problem-solving and leveraging resources to optimize capabilities

  • Knowledge of design solutions with an ability to pull inspiration from a variety of input streams

CORE WORK ACTIVITIES

  • Create and maintain critical path calendar showing events compatible with velocity of internal and external team members and vendors

  • Manage intake, capacity planning, and output of team and effectively communicates to key stakeholders across the organization

  • Develop and maintain project work plans, schedules, roadmaps, milestones, and status updates

  • Identify UX department process and practice needs and implement solutions to ensure successful outcome

  • Support successful implementation of all phases of channel projects and deliverables

  • Collaborate with cross-functional teams throughout the organization to define/refine the project scope and ensure smooth product design process

  • Develop and implement sourcing strategies for projects based on team needs and roadmaps

  • Manage multiple complexity sourcing projects with the ability to multi-task and change priorities as needed

Manage and conduct Human Resources activities

  • Interviews and hires employees.

  • Ensures employees are treated fairly and equitably.

  • Ensures that regular, ongoing communication is happening in department (e.g., pre-shift briefings, staff meetings).

  • Fosters employee commitment to providing excellent service, participates in daily stand-up meetings, and models desired service behaviors in all interactions with guests and employees.

  • Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

  • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.

  • Solicits employee feedback.

  • Utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.

  • Ensures policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs), and supports the Peer Review Process.

  • Conducts annual performance appraisals with direct reports according to Standard Operating Procedures. Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

  • Identifies talents of direct reports and their teams and assists with their growth and development plans.

MANAGEMENT COMPETENCIES

Leadership

  • Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

  • Communication –Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

  • Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

  • Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

  • Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

  • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

  • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

  • Reading Comprehension – Understands written sentences and paragraphs in work related documents.

  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

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