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SHAZAM Dispute Services Specialist (Remote work flexibility) in Des Moines, Iowa

Dispute Services Specialist (Remote work flexibility)

Location Des Moines, IA

Job Code 687

# of openings 1

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Do you enjoy assisting clients by performing research to quickly and accurately provide a resolution to their debit card dispute claims? Are you looking for a challenging opportunity that includes following detailed procedures? If you have a strong background in retail banking, financial service operations, or previous dispute investigation experience, we have the job for you here at SHAZAM as a Dispute Services Specialist!

We’re looking for a dedicated and detail-oriented team member who is ready to utilize their research and problem solving skills to serve our valued customers. You’ll be challenged to thoroughly learn multiple EFT networks’ rules and regulations, multiple computer systems, and utilize your knowledge to accurately and efficiently investigate cardholder debit card dispute claims for our member financial institutions. Hours are generally between 7:00 am to 5:00 pm, Monday through Friday. Don’t miss this opportunity to join SHAZAM and start a new challenging career!

What you’ll do:

  • Process consumer dispute claims in an efficient, timely manner.

  • Work assigned tasks, flow to other tasks once priority tasks completed.

  • Work directly with our clients regarding their cardholder disputes, client questions and other correspondence.

  • Process required claim documents, maintain dispute case information, perform claim investigations, and make claim resolution recommends.

  • Utilize Mastercard and VISA chargeback processes to recover funds for clients.

  • Apply knowledge of Regulation E guidelines to ensure dispute case compliance guidelines are met.

    What skill you need:

  • Experience in retail banking, claims processing, or document processing.

  • Ability to work for extended periods of time, performing claim processing, and ensure processing accuracy.

  • Work efficiently within multiple systems, at the same time, which include a dispute claim platform, internal/external applications, and Microsoft Office (Word, Excel, Outlook).

  • Possess professional communication skills - written, telephone, and internal communication platforms.

  • Team with other team members and departments to resolve client and consumer claims.

  • Demonstrate excellent skills.

    What makes you stand out:

  • Prior knowledge of consumer debit card disputes.

  • Bank/Credit union back office or other retail banking experience with settlement and account adjustments.

  • Experience processing disputes/chargebacks, representments, and additional chargeback processes with Mastercard and VISA.

  • Document processing experience for audits, credit cards, or credit report disputes.

The Strength of SHAZAM

SHAZAM’s an independent company in the thriving financial services industry. We offer a dynamic, fast-paced work environment where you'll be challenged and rewarded for your achievements. Our employees’ professional growth and development is top priority, and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening community financial institutions. We’re a trusted partner to our valued customers providing answers, choice and innovation with an impeccable level of customer service — a level unmatched in the industry. And here’s the best part. We’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. As an employee here, you’ll get to know everyone from the front line to the CEO, and be a part of a highly collaborative work environment.


Join SHAZAM and be a part of a motivated and vibrant group of people. We offer highly competitive salary packages and attractive benefits:

  • Comprehensive benefits package including medical, dental, and vision, plus flexible spending accounts

  • Retirement plan, plus financial planning assistance

  • Paid time off, paid parental leave, volunteer time off, and paid corporate holidays

  • Educational assistance

  • Casual dress

  • Wellness programs, on-site fitness center and fitness reimbursement

  • Life insurance and disability plans

  • Employee rewards, recognition programs and employee referral program

  • Flexible hours

  • Two Des Moines area facilities with secure building access and free on-site parking. (Johnston office is located in a greenbelt area).



Visa Sponsorship: This position is not eligible for sponsorship for work authorization by ITS, Inc. Therefore, if you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time.

If you believe you are receiving communications related to this position from someone other than SHAZAM, please email SHAZAM will not ask you to share financial information as part of the application process.

If you’re interested in this position, click the Apply Now button below to apply online.