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Change Healthcare Employee Relations Consultant in Des Moines, Iowa

Employee Relations Consultant

Overview of Position

Come join our collaborative and supportive Employee Relations team! We’re a close-knit group of excellent subject matter experts and part of the People Solutions Shared Services model. We mitigate risk while enabling the organization to achieve business objectives and promote fairness and consistency as part of Change Healthcare’s values. We help build manager competencies, and ultimately help foster a positive and productive working environment.

As our new Employee Relations Consultant, you will be the SME on Employee Relations issues, provide first level response and consultation for day-to-day employee relations questions and concerns. This is a remote, home-based office role.

What will be my duties and responsibilities in this job?

  • Respond to all first level non-third-party Employee Relations (ER) issues received from People Solutions service center, managers, People Solutions Business Partners (PSBP) and other employees, for assigned business(es).

  • Interpret and apply understanding of corporate policy, employment law, and other regulations to provide immediate advice, guidance, or clarification for ER inquiries.

  • Provide consultation, guidance and coaching to supervisors, managers and PSBPs to address employee behavior and performance concerns.

  • Consult and assist with the development and delivery of appropriate feedback, documentation, and corrective/disciplinary actions.

  • Maintain required documentation within case management system, including intake and investigative notes, supporting documents and final reports.

  • Provide guidance and apply interventions to resolve employee disagreements, conflicts, or misunderstandings.

  • Facilitate interactive process in responding to requests for ADA leaves and workplace accommodations.

  • Investigate and resolve ER issues, to include gathering and analyzing evidence, applying relevant laws, policies and past practice to reach conclusions.

  • Escalate ER issues that meet pre-defined criteria and use judgment to assess risk and sensitivity determining when to escalate to ER management.

  • Decisions are guided by policies, procedures and business plan; receives oversight and direction from Manager.

  • Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.

  • Uses best practices and knowledge of internal or external business issues to improve delivery of services.

  • Solves complex problems; takes a new perspective using existing solutions.

What are the requirements needed for this position?

  • 3+ years’ experience specifically in an Employee Relations role

  • Experience facilitating process around requests for ADA requests and workplace accommodations.

  • Subject matter expertise in regulatory areas (e.g. EEOC, ADA)

  • Ability to influence managers and leaders

  • Comfortable with ambiguity and multi-tasking.

  • Bachelor’s degree required (preference in business or industrial relations, HR, public relations, or related field)

What other skills/experience would be helpful to have?

PHR/SPHR certification preferred.

#li-remote

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) .

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

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