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Stoneridge Software Engagement Manager in Des Moines, Iowa

Stoneridge Software began with an idea: How can Microsoft implementations be done better? After considering the idea and continually seeing the need for a business partner who could successfully deliver software implementations, Eric Newell, Becky Newell and Cody Marshall founded Stoneridge Software. As a 2023 Inc. Best Workplaces Honoree, member of the Microsoft Inner Circle, and award winning Microsoft Solutions Partner for Business Applications and Modern Work, we’ve developed a proven process for project delivery, a laser focus on long-term support to empower our clients’ success and a way to enjoy our work with a high degree of integrity. We know how to use tenacity to get the work done but we also know how important it is to balance work with the rest of our lives. Stoneridge Software has cultivated a flexible working environment, flexible vacation time, paid parental leave, continuous learning and development, and social wellness initiatives that bring a sense of belonging to all.

Our team is dedicated to helping customers get it right when it comes to software implementation and technology. We play as hard as we work, we embrace every opportunity to learn and share our success. What are you waiting for? Join us!

At our core, our team's mission is to help our clients win. In order to do that, our growing team is looking for a highly motivated, confident and client centric Engagement Manager, within our growing Business Central delivery team. This opportunity will provide overall project delivery leadership and manage client relationships during the life cycle of our implementation process. The Engagement Manager is responsible for overseeing project delivery for our largest Business Central clients within our Dynamics 365 product line. This includes ensuring alignment with project governance and delivery standards, collaborating with our project delivery team, providing strategic guidance and leadership to our client, serving as an escalation path, and participating in continuous improvement efforts to define and refine Stoneridge standard practices. The purpose of the Engagement Manager is to lead clients and Stoneridge consulting team through successful delivery of Dynamics 365 ERP and CRM projects, working on multiple concurrent projects and opportunities.

A Day in the Life

  • Working with our Sales Team and Practice Leadership in representing our delivery methodology during the sales cycle and assisting with scope definition and engagement model

  • Assisting with transition from sales to delivery, ensuring the delivery team has all of the information necessary for a successful engagement

  • Assisting with transition from delivery to support, ensuring hypercare criteria is successfully met

  • Collaborating and providing leadership to delivery team in defining engagement model and delivery methods (right-size according to project needs), providing leadership and stability through the lifecycle of the customer relationship

  • Communicating proposed delivery methods to clients during Initiate phase and project kickoff

  • Providing guidance and support to project teams to enable their success throughout the project

  • Attending steering committee meetings, project planning meetings, and recurring project team meetings

  • Monitoring engagement performance and present the implementation success, challenges, and results in a consultative manner

  • Ensuring that the vision for the project is clearly defined and understood by the entire project team, validating that it aligns with their business strategy

  • Working with Project Manager to participate in communication with client project sponsors regarding status, identifying and mitigating risks, change, open issues, work requests, etc.

  • Assisting Project Manager with project and resource planning, issue and risk management, stakeholder management, and development and delivery of effective communication

  • Managing all escalations within assigned portfolio

  • Assisting with the resolution of project resource needs by communicating needs to management

  • Establishing regular communication with client project sponsors to communicate status, risks, change, and to provide strategic guidance and stay in tune with potential changes to client business needs

  • Performing project governance and deliverable audits within assigned portfolio, as well as projects outside of your portfolio

  • Providing excellent service and build ongoing, trusting relationships with clients to drive collective client and team success

  • Measuring success achievement with the customer post implementation

  • Identifying additional opportunities within your client/project portfolio, and coordinating with sales and practice leadership on opportunity management, successful engagement, and quality delivery

  • Being a great teammate, provide mentorship and leadership as opportunities arise, chip in where needed to provide clients with a great experience

  • Identifying areas of need for continuous improvement of Stoneridge delivery methods, standards and best practices

Preferred Qualifications

  • Bachelor’s degree in Accounting, Information Technology, or related field or at least 5 years of Microsoft Dynamics 365 Business Central (or previous versions)

  • Proven experience leading at least 2 successful full lifecycle ERP and/or CRM Implementations (Dynamics preferred)

  • 3+ years of direct work experience in a project leadership capacity including all aspects of process development and project lifecycle execution

  • Minimum 5 years’ experience working in a consultative capacity

  • Proven expertise leading teams

  • Experience working with business analysis techniques and best practices

  • Ability to present project status, risks, issues, analysis, and strategic recommendations to Client Executive sponsorship, project management and other stakeholders

  • Solid interpersonal skills, and ability to establish and maintain effective working relationships within and outside Stoneridge

  • Understanding of Business Finance concepts (working capital, cash flow, capital structure, and money management)

  • Demonstrated history of working with C-Level executives in the delivery of software

  • Exposure or experience with pre-sales or sales processes (scoping, estimating, timing)

  • Understanding of organizational change management considerations for ERP or large technology projects (preferred)

  • Ability to lead strategically and concurrently manage multiple projects

  • Ability to work collaboratively for the best interests of the business and the team

  • Great written and verbal communication skills with audiences of all levels

  • PMP/CAPM/CSM designation or equivalent experience desired

  • Ability to communicate effectively in both spoken and written English

Work Location: This position is available on a REMOTE basis in the United States or REMOTE in Canada (Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland, Nova Scotia, Ontario, Prince Edward Island, Saskatchewan).

Travel Required: Incumbent is expected to regularly meet with client teams across the United States and Canada will be asked to attend industry events from time to time.

Health and Wellness

  • Medical Insurance (premiums for employees paid for by the company)

  • Dental Insurance

  • Vision insurance

  • 401(k) contribution program (US) or RRSP Benefits (Canada)

  • Life insurance

  • Disability Benefits

  • Paid parental leave

  • Paid flexible time off

  • Paid sick time (US) or floater days (Canada)

  • Paid holidays

  • Flexible work schedules

  • Mobile/internet reimbursement

  • Employee and family assistance program

  • Learning and development allowance

  • Employer charitable contribution

  • Social wellness clubs

  • Professional coaching

  • Paid business mileage

  • Home office and wellness allowance (US Only)

  • HSA contribution (US Only)

We live and breathe our core values:

Integrity | Technical Excellence | Tenacity | Client Centric | Enjoy Our Work

They are the fabric of our company and a reflection of our organizational culture. Our values are a part of our talent acquisition process, how we operate our company and how we partner with our clients. We enjoy our work by exhibiting our technical excellence and tenacity while being inherently client-centric with integrity toward every customer engagement.

Stoneridge Software is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and all the other fascinating characteristics that make us unique. Growing the best team is at the center of our strategic plan. To be successful in this, we strive to create an inclusive environment and build a sense of belonging by celebrating our differences and ensuring fair and equitable treatment for all our team members.

We will comply with local guidelines regarding infectious diseases and vaccine requirements. Team members who are required to travel to client sites, conferences and events that are not in Stoneridge Software offices, must comply with the client's COVID-19 policies and procedures or have an approved exemption.